Adventure Gear & E-Commerce Specialist

Natural Habitat Adventures (Nat Hab) a nature-focused global adventure travel company based in Louisville Colorado is seeking an Adventure Gear Specialist. This role supports the Director of Adventure Gear in managing and strengthening Natural Habitat Adventures gear operations with a particular focus on technology reporting process improvement and project coordination. The Adventure Gear Specialist serves as the day-to-day lead for technical and analytical initiatives within Nat Habs internal and external gear stores including identifying opportunities for improvement and supporting the development of new tools and processes. They also support the Director of Adventure Gear throughout the full lifecycle of gear strategy for guests and stafffrom procurement and product development to fulfillment and guest relationswhile collaborating cross-functionally to drive innovation and operational efficiency.

This is a full-time exempt position based in Boulder Colorado. This role follows a hybrid work schedule and requires regular in-office attendance. The successful candidate will align with our companys culture and values possess exceptional organizational and communication skills and thrive in a collaborative mission-driven environment. Join our passionate team of adventure travel professionals and make a tangible impact on our mission to connect people with nature and inspire conservation through travel.

RESPONSIBILITIES

• Manage development improvement testing and maintenance of all of Nat Habs online gear stores (internal and external) with in-house and third-party web teams
• Build and maintain reporting related to gear sales purchasing costs inventory and program participation
• Analyze gear data to identify trends and support purchasing forecasting and budget decisions
• Identify recommend and execute technology and process improvements for the gear program and online stores
• Manage assigned gear initiatives and projects in collaboration with the Director of Adventure Gear Design Team vendors and internal stakeholders
• Support product research development procurement pricing branding and sustainability review
• Coordinate with vendors regarding product specifications samples pricing production and delivery timelines
• Support guest and employee needs related to products orders frequent traveler benefits refunds returns exchanges and gift cards
• Reconcile monthly credit card charges investigate fraud issues and approve vendor invoices for Finance team
• Partner with Inventory Manager and Fulfillment Team to align stock levels logistics and delivery timelines
• Maintain gear-related web content product information costs purchase orders and operational documentation
• Participate in cross-functional meetings and projects to align gear operations with organizational objectives
• Provide operational backup and support to the Director of Adventure Gear
• Assist the Fulfillment Team with organizing packing and shipping as needed
• Other duties as assigned

SKILLS AND QUALIFICATIONS

• 3 years of relevant experience in e-commerce product development purchasing project management merchandising or business operations
• Experience working with and troubleshooting e-commerce platforms
• Strong analytical and reporting skills with a high level of proficiency in Microsoft Excel
• Comfortable learning new technology and working with technical partners
• Highly organized and detail-oriented with strong project and time management skills

• Able to independently manage assigned work solve problems and meet deadlines

• Self-sufficient decisive and proactive in problem-solving and project management
• Excellent written and verbal communication skills with a passion for delivering a remarkable guest experience
• Collaborative and supportive with the ability to work effectively across teams and with external vendors
• Committed to sustainability and environmentally responsible purchasing practices
• Experience with outdoor gear branded merchandise or custom product development preferred
• Experience with FileMaker-based systems preferred
• Able to lift and move up to 50 pounds

COMPENSATION

Starting salary: $65000-$70000 plus an annual bonus. Compensation will be commensurate with experience. (Per Colorados Equal Pay for Equal Work Act employers must include compensation ranges in job postings.) This is a full-time exempt position.

This role includes a comprehensive benefits package with medical dental and vision insurance; a 401(k)-retirement plan; generous paid time off; and paid holidays. Additional perks include annual opportunities for paid travel on Nat Hab adventures complimentary stays at our Colorado mountain house access to The Nest significant discounts with partner travel companies and pro-deal pricing on outdoor gear. Our Louisville Colorado office also offers scenic trails an on-site fitness facility and a café serving daily breakfast lunch and locally roasted coffee. Benefits are subject to change at the companys discretion.

LOCATION & TRAVEL

This is a hybrid position based in our Louisville Colorado office. Employees are expected to work on-site at least 50% of the workweek.

In addition all employees are required to attend one annual company-wide in-person staff week as well as one additional in-office week each year scheduled by their department.

This policy may be modified at the companys discretion based on business needs.

WORKING HOURS

Our standard company hours are Monday through Friday 8:00 AM to 5:00 PM MT. On Saturdays we operate from 8:00 AM to 3:00 PM with coverage provided by select members of our guest-facing teams. Additional hours may be required as needed to achieve your goals and support business needs.

DIVERSITY AND INCLUSION STATEMENT

At Natural Habitat Adventures we believe that diversity enriches every journey. We are committed to fostering an inclusive workplace where individuals from all backgrounds identities and life experiences are welcomed respected and valued. We encourage applicants from all walks of life to join useven if you havent worked in the travel industry before. If youre passionate about our mission and bring ideas talents or perspectives that can help make Nat Hab a more innovative and resilient company we want to hear from you.

DISCLAIMER STATEMENT
This job description is intended to outline the general nature and level of work performed in this role. It is not an exhaustive list of all responsibilities duties or skills required of the position and responsibilities may change at any time based on business needs.

Required Experience:

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