Administrative Services Manager

Duties include but are not limited to:

• Planning the work to be accomplished by subordinates by setting and adjusting short-term priorities.
• Prepare schedules for completion of work.
• Assign work to subordinates.
• Evaluate the work performance of subordinates.
• Develop and/or update annual performance plan for subordinates.
• Ensure the staff has competency assessments completed.
• Provide guidance and/or recommendations on issues to the clinical leaders.
• Hear and resolve complaints from employees.
• Work closely with leaders to develop an action plans.
• Communicate with clinical staff and managers.
• Provide management and oversight to improve the efficiency and productivity of assigned sections within a large clinical service line.
• Knowledge of clinical operations and workload management in healthcare delivery systems.
• Ability to develop new or modified administrative clinical programs work methods clinical teams clinical records and files management processes staffing patters guidelines and procedures and automated work processes for clinical program operations.

Work Schedule: Monday - Friday 8:00am - 4:30pm
Position Description/PD#: Administrative Services Manager/PD40311A
Relocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not ApprovedPermanent Change of Station (PCS): Not AuthorizedPCS Appraised Value Offer (AVO): Not Authorized

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/31/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Ability to manage administrative resources including human resources budget management contract/procurement; analyzing the effectiveness and efficiency of healthcare delivery system(s); skill in oral and written communication to prepare and present recommendations for improvement; ability to manage personnel space and budgetary resources of a clinic; Skilled in using management information systems office automation systems and processes computer applications and principles and techniques. . OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M. if related (TRANSCRIPTS REQUIRED). OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond masters or equivalent graduate degree or2 full years of progressively higher level graduate education leading to such a degree.

You will be rated on the following Competencies for this position:

• Accountability
• Administration and Management
• Leadership
• Oral Communication

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary and performed in a typical office setting. Some slight physical effort may be required.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at