Administrative Assistant III (In Office DSCR)

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan helping them navigate the complexities of government so they can thrive. Our core values of service teamwork accountability integrity and respect drive us

The Departments vision is to empower businesses and individuals through quality customer service innovation and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue pleaseenjoy this brief video!

As part of the State of Colorado DOR offers acompetitive benefits package to permanent employees:

• PERAretirement benefits including PERA Defined Benefit Plan PERA Defined Contribution Plan plus 401K and 457 plans

• MedicalDental andVisioninsurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts(FSAs)

• Family Medical Leave Act (FMLA)job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Variety of discounts on services and products available through the State of Colorados Work-LifeEmployment Discount Program

Helpful tips for applying:

Applying for a Job with the State of Colorado.

What Happens After You Apply.

The Customer Contact Center is committed to promoting voluntary compliance with Colorado tax laws by providing exceptional customer service education and tax payer assistance. Through Service Centers located throughout Colorado the team assists taxpayers with tax filing payments refunds account inquiries and other tax-related services while serving as the public face of the Taxation Division

What Youll Do:
The Administrative Assistant-III serves as a key administrative and operations resource for the Customer Contact Group. This position coordinates front desk operations manages refund warrant void/reissue requests and taxpayer documentation supports onboarding and training of new employees coordinates purchasing and inventory activities and provides administrative support that helps ensure efficient day-too-day operations while delivering outstanding customer service to both internal staff and the public.

Primary Job Duties

• Serve as the primary point of contact for visitors providing exceptional customer service by greeting directing and assisting taxpayers employees and guests.
• Coordinate and manage the refund warrant void/reissue process by reviewing documentation researching requests tracking cases and collaborating with Tax Examiners to resolve taxpayer inquiries.
• Process review distribute and maintain taxpayer documents payments correspondence and records received through mail fax electronic systems and in-person transactions while ensuring accuracy and compliance.
• Assist taxpayers by providing information on tax forms refund requests direct deposits payments and other tax-related services referring complex issues to the appropriate staff when necessary.
• Coordinate new employee onboarding activities by preparing orientation materials facilitating workspace setup coordinating system and building access and supporting the hiring and training process.
• Develop maintain and update administrative procedures training materials organizational charts and other operational resources while providing guidance to temporary administrative staff.
• Serve as the liaison with internal departments including Information Technology Facilities Budget and Purchasing to coordinate equipment maintenance requests technology support and operational needs.
• Manage office purchasing and inventory by ordering supplies maintaining inventory levels coordinating vendor purchases and reconciling T-Card and P-Card transactions in accordance with State fiscal policies.
• Prepare reports maintain administrative records support meetings and complete a variety of operational and administrative projects that contribute to the efficient operation of the Customer Contact Group.
• Prioritize multiple assignments in a fast-paced environment while exercising sound judgment maintaining confidentiality and ensuring compliance with departmental policies procedures and customer service standards.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application

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Class Code & Classification Description:
G3A4XX Administrative Assistant III

Minimum Qualifications:

Three (3) years of relevant experience in a general clerical and/or public facing customer service role.

General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes but is not limited to tasks such as:

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.

• Data Entry including: entering information into a program or database (appointments contact information customer records)

• Regular daily work responsibilities utilizing equipment and software used in offices (E-Mail Microsoft Office programs (Word Excel PowerPoint) Google Apps etc.)

• Regular daily work responsibilities utilizing computer systems scanners printers copiers fax machines and other technologies

• Typing professional emails letters reports briefings forms memoranda etc.

OR

Education and Experience:

A combination of related education and relevant experience in a general clerical role and/or public facing customer service role equal to three (3) years. Appropriate education in business administration office administration office technology public administration communications or a closely related field may substitute for the required experience on a year-for-year basis.

Document this experience in your application IN DETAIL as your experience will not be inferred or assumed.

NOTE: If submitting a transcript certification or other relevant materials candidates may redact information that identifies their age date of birth or dates of attendance at or graduation from an educational institution.

The ideal candidate will possess the following skills:

• State experience with GenTax
• Demonstrated ability to communicate with people outside the organization representing the organization to customers the public government and other external sources.
• Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
• Proficient with Google Workspace and Microsoft Office
• Strong problem solving skills

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to theUniversal Driving Standards Policy any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

• Recommended attachments: Resume Cover letter

• List your employment history starting with the most recent job including part-time temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights:

As an applicant who has been removed from consideration during the selection or comparative analysis process you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website If you appeal your appeal must be submitted in writing on the official appeal form signed by you or your representative and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director Attn: Appeals Processing 1525 Sherman Street 4th Floor Denver CO 80203. Fax: . Phone: . Email address: The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures 4 CCR 801 for information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at .

Equity Diversity and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities. The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA inbox

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

If not applying online submit application to:

If you are not able to submit an online application a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to by the closing date and time of the application period listed on this announcement.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.