Account Manager Wright County
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Hiring in Wright County MN. Buffalo & Monticello.
The Account Manager oversees all cleaning operations within their assigned building(s) in Wright County MN. They lead support and guide their team to ensure Squeaky Services standards policies and values are consistently met. This role requires strong communication leadership and problem-solving skills with the ability to provide backup coverage when team members are absent. Account Managers play a key role in delivering high-quality on-time service while maintaining a safe and efficient work environment.
The Account Manager oversees all cleaning operations within their assigned building(s) in Wright County MN. They lead support and guide their team to ensure Squeaky Services standards policies and values are consistently met. This role requires strong communication leadership and problem-solving skills with the ability to provide backup coverage when team members are absent. Account Managers play a key role in delivering high-quality on-time service while maintaining a safe and efficient work environment.
Key Responsibilities
Team Leadership & Oversight
Supervise assigned cleaning team(s) and ensure all daily weekly and monthly cleaning tasks are completed according to contract and company standards.
Provide hands-on support and fill in when staff call out ensuring coverage without compromising service quality.
Train new team members on cleaning processes safety procedures handbook expectations and building-specific needs.
Ensure all employees follow Squeaky Services handbook policies safety rules and attendance guidelines.
Primary contact with your account employees ensures issues are resolved.
Relaying information to higher ups on issues on account like to many call offs or bad team member
Attending Management meetings with all Leadership as well as being prepared with topic to talk about
Attendance of minimum of 3 company events
Relay feedback regarding facility issues to the President and Operation Manager.
Quality Control
Conduct weekly walkthroughs to check quality identify improvements and ensure customer satisfaction.
Use the communication notebook or direct conversation to update staff on expectations or correct issues and keep in touch via phone.
Keep supply rooms stocked organized and clean.
Submit requests for supply needs equipment repairs or safety concerns promptly.
Retrieving supplies and chemicals needed at accounts
Ensure that employees have proper uniforms and are using it properly.
Customer & Client Relations
Serve as the main contact for building-level communication.
Respond to notes or concerns from clients and relay important information to the Relationship Manager.
Maintain professional respectful communication at all times.
Coverage & Scheduling
Adjust team assignments to ensure proper coverage for call-outs or workload changes..
Approves time off request
Communicate attendance concerns or repeated issues to the President and Operation Manager.
Support team members by ensuring clear expectations and fair workload distribution.
Ensuring the accuracy of time cards and reporting instances of hours exceeding the budget.
Safety & Compliance
Ensure employees follow OSHA standards and all safety procedures.
Report all incidents injuries and safety concerns immediately.
Confirm that checklists logs and required building paperwork are completed accurately.
Ensure all chemicals in use are appropriately labeled.
Ensuring employees utilize the appropriate color-coded cloths for cleaning tasks.
Professional Conduct & Confidentiality Expectations
Account Managers are leaders and representatives of Squeaky Services and are expected to maintain the highest level of professionalism at all times.
Account Managers must not participate in gossip rumors or drama of any kind
Personal opinions frustrations or conflicts must never be discussed with team members clients or outside parties.
Any concern involving another manager must be addressed directly with that individual or escalated appropriately to the Office Manager or Operations Managernever discussed with others.
Account Managers must not speak negatively about any other manager employee client or company decision.
Sensitive confidential or internal information must never be shared with anyone outside of Squeaky Services or with team members who do not need that information to perform their job.
Creating or spreading drama engaging in gossip or sharing confidential information is unprofessional and not aligned with Squeaky Services values. These behaviors may result in corrective action.
Requirements
- Must speak English and Spanish
- Janitorial/cleaning industry experience is required
- Strong leadership and communication
- Detail-oriented with high-quality standards
- Ability to train coach and motivate staff
- Knowledge of cleaning processes chemicals and safety
- Problem-solving ability and professionalism
- Reliable adaptable and aligned with Squeaky Services values
- Do not take things personally
- Communicate calmly respectfully and directly
- Address issues with solutions not emotions
- Protect team morale and company culture
Benefits
- Starting at $23/hour (depending on experience)
- Health insurance and paid vacations
- 401(k)
Perks of Working at Squeaky Services
- Friendly team-focused atmosphere
- Career growth opportunities
- Supportive leadership
- Office stocked with snacks and fresh fruit!
More info:
Required Skills:
Must speak English and Spanish Strong leadership and communication skills Reliable and organized Ability to manage multiple locations and teams Janitorial/cleaning industry experience preferred
