Account Manager Remote in US

Account Manager Digital Agency

We are working for one of our clients a well-known digital agency. The ideal candidate is personable proactive and passionate about relationship-building. You understand the dynamics of agency life and have a knack for anticipating client needs before theyre even spoken. Youre someone who thrives in a fast-paced highly collaborative environment and can effectively balance client advocacy with internal team support. If you love helping clients succeed and have an eye for spotting opportunities we want to hear from you!

Responsibilities

- Act as the main point of contact for assigned accounts building and maintaining strong client relationships.
- Serve as the primary owner of client accounts after initial onboarding building long-term relationships rooted in trust communication and value delivery.
- Understand clients business goals objectives and key performance indicators to ensure alignment with our services.
- Set expectations with clients manage high-level account goals and ensure Project Managers have the context and resources they need to succeed.
- Work with Project Managers to ensure client work is executed on time on budget and aligned with strategic goals.
- Regularly check in with clients to gauge satisfaction and provide strategic support.
- Serve as the voice of the client internally advocating for their needs while balancing operational considerations.
- Work closely with the Sales and Business Development team to support new growth by joining sales calls and managing the estimates process for new partnerships and ensure a seamless handoff from sales to delivery.
- Identify and pursue upsell opportunities and additional service offerings that align with client needs.
- Provide detailed updates and account health reports to internal stakeholders and leadership.
- Lead quarterly business reviews (QBRs) and senior-level check-ins with high-value accounts.
- Resolve client concerns promptly professionally and empathetically ensuring long-term satisfaction and loyalty.

Qualifications

- 5 years of experience in account management client services or a related rolepreferably within a digital agency or tech company.
- Must work Pacific or Eastern Time Zone.
- Excellent relationship-building skills with the ability to communicate clearly effectively and empathetically.
- Able to manage multiple clients simultaneously and adapt to shifting priorities.
- Strong understanding of digital/web development services and how they apply to agency needs.
- Strategic thinker with the ability to identify growth opportunities and deliver value to clients.
- Self-motivated organized and comfortable working both independently and in a team environment.

# Bonus Points

- Experience working in a digital agency or professional services firm.
- Familiarity with web development or mobile app technologies.
- Comfortable with agile frameworks (Scrum Kanban) and project delivery tools.
- A strong technical background

# Benefits

- Health Insurance vision and dental with 95% premium covered
- Commission-based bonuses
- 3 Weeks PTO (includes sick leave)
- Flex-work schedule
- Work from home