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Account Manager

Lessen

Job Location:

Chicago, IL - USA

Yearly Salary: USD 70000 - 75000

Posted: 11 September 2026 (11 hours ago)

Application Deadline: 9 December 2026

Vacancies: 1 Vacancy

Job Summary

Lessen is the tech-enabled end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessens technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystemincluding investors owners managers and service providers. The company leverages a network of over 30000 vetted qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen LLC is a venture-backed privately held company with offices in Scottsdale and Chicago.

The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities managing client concerns and leading strategic initiatives the Account Manager is a key contributor to the Operations teams.

What Youll Do:

Collaborate with internal teams spanning Sales Field Operations Centralized Services Product Management and Implementation to ensure that projects align with client needs and expectations.

Gain a deep understanding of client portfolios partnering with clients to tailor growth strategies.

Serve as the go-to contact for client communications fostering robust relationships and exploringjoint collaborationavenues.

Monitor market developments client feedback and industry shifts to frame growth strategies that resonate with client and organizational goals.

Lead client retention efforts by ensuring service excellenceanticipatingclient requirements and deliveringtimelysolutions.

Document client interactions sales endeavors and growth metrics to inform strategic direction.

Achieve or exceed targets related to account growth and upsell according to plan.

Work collaboratively with clients to ensure projects stay within allocated budgets making necessary adjustments for unforeseen costs.

Activelysolicitfeedback from clients on satisfaction areas of improvement and any other service needs.

Proactivelymonitorand report client KPI and success metrics

Other duties as assigned.

What Youll Do:

A minimum of5years in roles related to account management or sales

Additionalconsiderations made for experience focusing on property management

Have a comprehensive grasp of the residential single-family rental landscape understanding its intricacies and demands.

Strong business acumen with an in-depth understanding of customer needs and pain points related to property managementrenovationand maintenance operations.

Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

Exceptional communication negotiation and presentation skills vital for client interactions and stakeholder management that lead to deep relationships.

Proficiencyin using CRM software and business tools such as data analytics software spreadsheets for financial tracking project management platforms and communication software crucial for efficient account management.

Financial analysis capabilities to make informed decisions based on financial data and profit margins.

Conflict resolutionexpertiseto address and resolve potential disputes effectively.

Technicalproficiencyor awareness of the tools and techniques used in multifamily renovations.

Time management skillsensuringefficient handling of multiple accounts and projects.

Stakeholder management skills to liaise effectively with property owners contractors and other relevant parties.

$70000 - $75000 a year

Why Lessen:

Competitive compensation

Health Dental Vision Life Disability options

401K retirement savings plan

Paid vacation federal and floating holidays

Maternity/Paternity Pay

Career advancement opportunities

All the tools youll need to be successful

Lessen is intentional about attracting developing and retaining amazing talent from diverse backgrounds. Were looking for teammates that are enthusiastic empathetic curious motivated reliable and will help us amplify the positive & inclusive culture weve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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