Accessibility Business Analyst (IT Communications)

JOB SUMMARY

The Accessibility Business Analyst supports the IT Project Manager in planning and carrying out the Clerks Office digital accessibility initiative. The position serves as the working link among IT business units content owners vendors communications staff and legal counsel. The analyst turns accessibility requirements into clear business and technical requirements; reviews websites and public-facing documents; coordinates and verifies remediation; and helps employees build accessibility into their everyday work.

This is a hands-on analyst and project support role. The IT Project Manager retains responsibility for overall project governance schedule budget executive reporting and major project decisions

ESSENTIAL DUTIES AND RESPONSIBILITIES

Requirements and business analysis

Gather document and maintain accessibility-related business functional and technical requirements for the Clerks Office website web applications online forms and public-facing electronic documents.

Translate applicable ADA requirements and recognized accessibility standards including WCAG 2.1 Level AA into practical acceptance criteria checklists workflows and user stories.

Map current processes identify gaps and recommend sustainable processes for creating reviewing approving publishing and maintaining accessible content.

Maintain requirements traceability and confirm that approved solutions address the documented business need.

Accessibility review and issue management

Conduct or coordinate accessibility reviews using automated scanning tools manual keyboard testing screen-reader testing color contrast checks and document inspection methods.

Review PDFs Word documents Excel files PowerPoint presentations forms images and other public-facing materials for accessibility barriers.

Document findings in clear actionable language; assign severity and priority; identify owners; and track issues through correction and validation.

Re-test corrected content and solutions and document whether established acceptance criteria have been met.

Remediation coordination

Coordinate remediation work with web developers content owners document authors vendors and contractors.

Provide practical guidance on headings reading order alternative text links tables forms captions color contrast keyboard access and other accessibility features.

Help prioritize remediation based on public impact frequency of use severity of the barrier legal or operational risk and available resources.

Escalate unresolved barriers resource needs vendor concerns and decisions to the IT Project Manager.

Project support reporting and documentation

Maintain the project inventory of websites applications forms and public-facing documents within scope.

Track milestones dependencies risks decisions action items testing results and remediation status.

Prepare concise status reports dashboards meeting materials and summaries for project leadership and stakeholders.

Bachelors Degree

Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation Paid Sick Days Paid Holidays Short Term Disability Long Term Disability Pension/Retirement Educational Assistance