Access Assistant

AccessAssistant(Full Time Onsite)

About Student Disability Services (SDS)

Student Disability Services (SDS) works in partnership with Cornell faculty staff and students to ensure that all aspects of student life are accessible equitable and inclusive of individuals with disabilities. SDS establishes and disseminates criteria for disability services meets with students to discuss access needs receives and stores confidential disability documentation to support a students eligibility for disability services and accommodations collaborates with faculty and staff regarding essential course and/or program requirements and appropriate reasonable accommodations. SDS provides campus leadership of diversity efforts that promote disability equity and inclusion.

The Opportunity

Your work will directly support studentsequitable access to education. By joining SDS you will contribute to a mission-driven team committed to removing barriers and creating an inclusive campus experience for all. Apply today and help advance access inclusion and student success at Cornell University.

What You Will Do

Coordinating Student Applications for Disability Services

• Collaborate closely with the SDS team to coordinate workflow for new applications
• Review student disability application materials for completeness
• Verify student information in PeopleSoft and ensure accurate data entry in SDS systems
• Contact students to request additional or clarifying information
• Provide timely updates on application status and next steps
• Document application progress and supplemental materials in the SDS database

Front Desk Coverage and Student Support

• Serve as a primary point of contact for a wide range of inquiries (in person phone and email) from students families faculty staff and visitors
• Respond independently to inquiries including complex or sensitive topics and route as appropriate
• Hold confidential conversations related to disability accommodations and processes
• Follow up with SDS staff to address questions or concerns
• Distribute and track assistive equipment provided to students

Records Coordination

• Maintain and update confidential student records in SDS systems
• Receive scan upload and organize documentation from multiple sources
• Audit database records regularly for accuracy and completeness
• Ensure all records are handled in compliance with FERPA and confidentiality standards

Communicating Student Accommodations

• Send accommodation letters to faculty
• Notify and coordinate with campus partners (e.g. Residential & New Student Programs academic departments Environmental Health & Safety ADA facilities partners etc.)
• Work with SDS colleagues to help facilitate auxiliary services such as interpreting or accessible course materials

Additional Responsibilities

• Participate in special projects and perform other duties as assigned
• Complete required university compliance trainings

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Formal training beyond a HS Diploma of 2-4 years: two years of college coursework associate degree or equivalent combination required.
• Ability to learn new software systems quickly.
• Skilled with Microsoft Office software such as Word Excel PowerPoint Outlook and Bookings.
• Strong oral and written communication and interpersonal skills with a proven record of providing excellent customer service. High level of sensitivity judgment independent decision-making and problem-solving including a heightened appreciation for confidentiality.
• Ability to reason and use sound judgment in interpreting policies and procedures. Excellent organizational and data management skills.
• Keen attention to detail.
• Able to excel in team-based work environment
• Experience working directly with people from various socioeconomic backgrounds.

It Would Be a Bonus if You Have Any of the Following *If you have all those things great! We have a few more things that we would prefer you to have but its ok if you dont.

• Bachelors degree or other formal 4-year training in disability studies or a related field.
• Experience working with a college-age population and in a university setting.
• Experience working with individuals with disabilities.
• Knowledge of Cornell systems and programs.
• Knowledge of requirements for retention and confidentiality of disability and educational records.

Important Notes About Applying

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• This position is fully onsite and located on the Ithaca campus.
• There is no relocation assistance available for this position.
• There is no visa sponsorship available for this position.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health wellbeing and sustainability.
• Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell.
• Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell
• Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.

Visa sponsorship is not available for this position.

Cornell is an equal opportunity employer. For more information visit

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.

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For general questions about the position or the application process please contact the Recruiter listed in the job posting or email .

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EEO Statement:

Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.

Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.