1279 Technology Support Specialist I

Posting #1279

Posting date: August 12 2026

Closing date: August 25 2026

Starting date: September 10 2026

Location:Sioux City

Overview

Iowas Area Education Agencies areeducational partners embedded in Iowa schools. We exist to create a thriving educational landscape where all learners and educators have access to high-quality evidence-based and strategic supports and services collaboratively provided within districts to help all learners achieve their full potential.

About the Agency

Northwest AEA provides special education and school improvement services to 35 public school districts and 33 accredited non-public schools. The agency serves 45000 students and more than 5000 educators in a 10-county area of Northwest Iowa (Lyon Osceola Sioux OBrien Plymouth Cherokee Woodbury Ida Monona and Crawford).

Our headquarters is located at 5800 Discovery Blvd. Sioux City with regional offices in Cherokee Denison Le Mars Onawa and Sioux Center.

Why Northwest AEA

Our vision mission and anchors guide our actions. Staff at Northwest AEA believe that what they do inspires learning and leads to changed lives for the students staff and families we serve. Our work is anchored in building positive professional relationships with stakeholders and with one another. We embrace responsiveness in how we serve so that students staff and families can see improved results.

Job Summary

Provide support to AEA and LEA staff in utilization and maintenance of all aspects of technology including hardware software network systems and related technology.

Qualifications

• Two-year post-secondary education or equivalent technical training/certification plus two years of work experience providing computer and technology support.
• Proficient in the use of Mac IOS and Google products.
• Knowledge of computing devices software interface network systems (wired and wireless) routers and firewalls.

Essential Functions

1. Assist in promoting and implementing the AEAs technology plan.
2. Maintain technology devices and provide support to AEA staff for any device that is malfunctioning.
3. Monitor and respond in a timely manner to technology support requests.
4. Provide excellent customer service to AEA employees (creative solutions quick thinking resourcefulness and patience).
5. Responsible for supporting all devices including computers Chromebook monitors keyboards mouse hard drive monitors and audio/visual equipment.
6. Maintenance of user devices including upgrading and configurations as needed.
7. Assist in the deployment configuration and support of operating systems on desktops and mobile devices.
8. Provide training on technology devices to both new and existing employees.
9. Maintain knowledge of all applications used within the AEA in order to provide support to employees as needed.
10. Maintain an accurate inventory of all technology equipment and software.

Working Conditions

Occasionally exposed to dust noise odors and other workplace irritants. Stress associated with work pace and pressure. Work can involve irregular hours and days in a variety of settings: AEA offices schools and remote.

Travel

Some travel within the agency is required. Occasional travel within the state for meetings conferences and training relevant to the position. Exposed to the hazards of the road while driving. Use of a personal vehicle is expected.

Terms of Employment

260-day contract. Salary and work year to be established by the Board.

Evaluation

Performance of this job will be evaluated in accordance with the Boards policy on management support evaluation.

If you are an internal candidate interested in this position you must complete the application process associated with this position.

It is the policy of Northwest Area Education Agency not to discriminate on the basis of race color national origin sex disability religion creed age marital status sexual orientation and socioeconomic status in its educational programs and its employment practices. There is a grievance procedure for processing complaints of discrimination. If you have questions or a grievance related to this policy please contact Jerome Schaefer Equity Coordinator 5800 Discovery Blvd. Sioux City Iowa 51111 .

Required Experience:

Junior IC