Customer Support Team Lead Jobs in Urbandale, IA

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Company DetailsCompany URL: Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. BTS provides innovative and customer-focused IT solutions to over 60 operating units acting as a strategic partner that delivers s...

Company DetailsCompany URL: Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation a Fortune 500 Commercial Lines Insurance Company. BTS provides innovative and customer-focused IT solutions to over 60 operating units acting as a strategic partner that delivers s...

Summary: We are seeking a highly motivated and experienced Accounting Team Lead to join our dynamic team in Urbandale IA. This role is a 3-month contract with the strong opportunity to convert to a full-time employee. You will be responsible for overseeing daily accounting operations ensuring the ac...

OverviewMidwest Alarm Services was founded in 1950 in Des Moines Iowa. Per Mar Security Services acquired Midwest Alarm Services in Midwest Alarm Services has15 locations throughout the Midwestand is one of the largest Notifier Distributors in North America. We are a leading life safety company ded...

OverviewMidwest Alarm Services was founded in 1950 in Des Moines Iowa. Per Mar Security Services acquired Midwest Alarm Services in Midwest Alarm Services has15 locations throughout the Midwestand is one of the largest Notifier Distributors in North America. We are a leading life safety company ded...