Call Center Team Lead Jobs in North Andover, MA

SummaryFHC is a growing company and we want you to be part of it. We have been in business for over 26years are family-owned and are seeking motivated and compassionate individuals who strive to provide exceptional customer experience and services while complying with federal and state guidelines. O...

Key Responsibilities:Oversee daily operations within the contact center ensuring adherence to policies and quality standards.Lead inspire and develop a team of agents to deliver exceptional customer service in Spanish.Analyze performance metrics to identify areas for improvement and implement proact...

Provide quality customer service and supportUse questioning and listening skills that support effective telephone communicationRecord accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.Understanding of medical terminology and...

Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.In-person face to face cash collections.Tracking Cash LogsBank RunsReviewing cash logsReceipt handlingSafe managementExperience with cash handling systemsRecord accur...