Call Center Representative

Summary

FHC is a growing company and we want you to be part of it. We have been in business for over 26years are family-owned and are seeking motivated and compassionate individuals who strive to provide exceptional customer experience and services while complying with federal and state guidelines. Our safety protocols meet or exceed mandated standards. FHC has an expansive portfolio of clients in both the Public & Private Sectors.

Essential Functions

• Receiving in-bound calls and providing answers to questions with pre-scripted responses
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Providing compassionate and tactful service to community
• Operate multiple applications databases and computer programs
• Offer superior customer service
• Active learning and listening
• Attention to detail
• Extraordinary communication abilities
• Punctuality

Work Environment

• Call/Contact center
• Federal Contractor

Required Experience:

Unclear Seniority