Call Center Jobs in Bethesda, MD

DescriptionJOB SUMMARYThe Senior Director Workforce Management is a leader within the Customer Engagement Centers (CECs) responsible for endtoend workforce optimization performance management and operational enablement across a global multisite multichannel contact center environment. The role sets...

The Call Center Operator provides front-line operator services for the NIH CIT Emergency Call Center. This role supports general informational calls emergency call handling paging requests teleconferencing TTY support interpreter-service coordination database updates and related administrative tasks...

The Call Center Lead Operator serves as a senior operator and weekend shift lead within the NIH CIT Emergency Call Center. This role performs complex operator functions supports no-fail emergency and signal paging tasks assists with schedule and profile updates in SPOK and provides peer guidance and...

We are seeking a Remote Travel Customer Representative to support travelers before during and after their this 100% work-from-home role you will assist clients with travel-related questions provide trip support and ensure a smooth stress-free experience from start to finish. This position is ideal...

The Call Center Supervisor provides shift-level leadership and operational control for the NIH CIT Emergency Call Center. This role supervises staff helps maintain 24/7/365 coverage monitors service levels and quality supports training and coaching and ensures timely accurate handling of no-fail eme...

Location: Bethesda MD Call Center Operator Systems Integration Inc. (SII) is a leading provider of customer experience cloud-based services and managed IT solutions. We are seeking Call Center Operators for handling inbound and outbound calls for a government contact center in the healthcare/medical...

The Call Center Operator provides front-line weekend operator services for the NIH CIT Emergency Call Center. This role supports general informational calls emergency call handling paging requests teleconferencing TTY support interpreter-service coordination database updates and related administrati...

The Call Center Lead Operator serves as a senior operator and weekend shift lead within the NIH CIT Emergency Call Center. This role performs complex operator functions supports no-fail emergency and signal paging tasks assists with schedule and profile updates in SPOK and provides peer guidance and...

The Project Manager provides overall management and administration for the NIH CIT Emergency Call Center. This role is responsible for day-to-day contract oversight staffing strategy quality control reporting transition planning and communications with the COR and CO in support of a mission-essentia...

DescriptionThis is a temporary position.Role SummaryThe Empower Guest Services Product Owner owns the strategy roadmap and delivery of capabilities that power guest-facing and associate-facing service experiencesspanning Salesforce call center operations/technology and loyalty. This role is accounta...

Location: Bethesda MD Team Lead Call Center Operators Systems Integration Inc. (SII) is a leading provider of customer experience cloud-based services and managed IT solutions. We are seeking Team Lead Call Center Operators to oversee all daily operations for a government contact center in the healt...

Location: Bethesda MD Supervisor Call Center Operations Systems Integration Inc. (SII) is a leading provider of customer experience cloudbased services and managed IT solutions. We are seeking an experienced Call Center Operations Supervisor to oversee daily performance service delivery and staff ma...

Location: Bethesda MD Contact Center Program/Operations Manager Systems Integration Inc. (SII) is a leading provider of customer experience cloud-based services and managed IT solutions. We are seeking a Program/Operations Manager to oversee all daily operations for a government contact center in th...

cFocus Software Inc. is seeking a Program Manager to support the National Institutes of Health (NIH) Call Center Services (CCS) program part of the NIH Center for Information Technology (CIT).The NIH Call Center serves as a critical communications hub for the NIH and operates 24 hours a day 7 days a...

We are seeking a Remote Travel Customer Representative to support travelers before during and after their this 100% work-from-home role you will assist clients with travel-related questions provide trip support and ensure a smooth stress-free experience from start to finish. This position is ideal...

Seeking a neurologist to provide services in support of Walter Reed National Military Medical Center (WRNMMC). The primary site of services shall be located at National Intrepid Center of Excellence (NICoE) Bethesda MD.The WRNMMC NICoE hours of operation are betweenMonday through Friday with an unco...

DescriptionThe Intelligence Product Manager supports Customer Engagement Center Operations by helping launch and assess operational pilots frontline tools. They work closely with operations teams to guide pilot setup track results and explain the impact of changes. The role also includes creating cl...

DescriptionThe basic function of this job is to provide customer service to travel agents/agencies relative to commission requests problems and concerns. The IPC Specialist also answers questions regarding the internal travel agent training Fam-tastic Program and Preferred Travel Agent Program IATA...

Matrix Providers is hiring a Medical Office Clerk - Pulmonary Medicine to join our team of talented professionals who provide health care services to our Military Service Members and their families in Walter Reed National Military Medical Center Bethesda Maryland.Minimum Qualifications:Degree/Educat...