Workplace Service Analyst

Job Purpose:

The position is for a Service Analyst within the Workplace Service Management team responsible for supporting all aspects of service delivery for our global endpoint estate.

The role will be responsible for the ongoing support management security governance and optimisation of endpoint services acting as a key escalation point for endpoint-related issues and a technical specialist within the Workplace Services team.

Key aspects of the role will be to develop maintain and govern endpoint policies procedures and knowledge documentation ensuring alignment with organisational standards audit requirements and regulatory compliance (including maintaining content within the BMC Knowledge Base platform). The analyst will take ownership of issues from identification through to resolution ensuring robust governance documentation and knowledge sharing. A strong focus is placed on cloud-first architecture and automation to maintain a secure scalable and efficient device management estate.

Key Responsibilities:

As a core member of the Workplace Services team take ownership of endpoint management services and user experience across all device platforms.

• Own and manage endpoint issues from identification through to resolution ensuring high-quality outcomes
• Implement and maintain security baselines and compliance policies across all managed devices
• Support audit activities by producing evidence and ensuring alignment with compliance frameworks
• Monitor device compliance and proactively remediate risks
• Track and report on service performance and Identify trends reduce repeat incidents and drive continuous service improvement (CSI)
• Manage and optimise Microsoft Intune environment including Configuration profiles Compliance policies Conditional access
• Contribute to the evolution of our cloud-first endpoint architecture (Intune Entra ID Defender)
• Create and maintain clear structured knowledge base articles and technical documentation
• Collaborate with security infrastructure and cloud teams

Provide technical assistance across all aspects of the Workplace Services team supporting both modern and legacy tooling.

• Microsoft ecosystem (Intune Entra ID Defender)
• Device lifecycle management (e.g. Autopilot)
• Security best practices (CIS Zero Trust principles)
• Scripting and automation experience (desirable)
• Monitoring BMC queues to ensure timely resolution of endpoint-related tickets

Qualifications :

Technical Knowledge Skills and Abilities:

• Experience in an endpoint end user compute or support-focused role
• Proven experience managing Windows macOS iOS and Android environments
• Good written and verbal communication skills to prioritise work and manage operational activities
• Strong analytical and creative problem-solving skills
• Understanding of Identity & access management (Entra ID / Azure AD)
• Knowledge of frameworks such as ISO 27001 CIS or NIST
• Ability to work independently and proactively improve services
• Ability to work under their own initiative and actively seek out and assess new technologies within the relevant service areas.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders 
• Working across global teams and time zones is desirable

Additional Information :

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time