Welcome Desk & Workplace Experience Host

Better workplaces exceptional everyday experiences

Love creating a welcoming environment and making people feel at home in the workplace This role might be for you.

• Location: 11 Devonshire Square London EC2M 4YR
• Hours:37.5hoursperweekMonday - Friday

About the Role

At Equinix wedontjust manage offices we create environments where employees customers and visitors feel welcomedsupportedand inspired.

As aWelcome Desk & Workplace Experience Host you are the face of the workplace and a key part of Corporate Real Estate (CRE). You bring energy to the office turn everyday interactions into positiveexperiencesand help createa strong senseof community.

This is a dynamic people-focused role where no two days look the same.Youllmove throughout the workplace welcoming visitors supporting events coordinatingoperationsand ensuring everything runs smoothly.

Youllactastheheartof the office spotting opportunities to improve the experience resolving issuesearlyand helping create a workplace that feels seamlessengagingand safe.

Why This Role Matters

Workplaces are more than physical spaces theyrewhere people connect collaborate and spend a significant part of their day.

This role plays a key part in shaping how that environment feels.

From the first welcome at reception to the atmosphere created through events and daily interactions you help build a workplace that is:

• Welcoming and inclusive

• Efficient and well-organized

• Engaging and community-driven

Great workplace experiencesdonthappen by accident theyrecreated with intention through attention to detail and meaningful moments that leave an impact

WhatYoullBe Doing

Creating Exceptional First Impressions

• Deliver a warm professional welcome to employeesvisitorsand customers

• Manage the visitor journey including registrationbadgingand host notification (Envoy system)

• Ensure the reception area is well-presented organized andwelcoming at all times

Building Community & Workplace Culture

• Bring energy and a positive atmosphere to the workplace

• Organize and support office-wide eventsactivationsand initiatives

• Create communications and content to promote engagement (Outlook Viva Engage Office tools)

• Help turn the office into a vibrant and collaborative community

Supporting Workplace Events

• Coordinate on-site events from planning through execution

• Managelogisticsvendorsand budgets to deliver high-quality experiences

• Create promotional materials and generate excitement around events

Workplace Operations & Coordination

• Support meeting room schedulingsetupand coordination (including catering and AV)

• Assistwith mail handlingdeliveriesand shipping requirements

• Manage lockersbadgesand workplace resources

• Maintain smooth day-to-day office operations

Vendor & Service Management

• Coordinate with vendors and service providers to ensure consistent service delivery

• Support procurement processes andmonitorvendor performance

• Ensure compliance with contracts and service standards

Driving Efficiency & Problem Solving

• Manage and follow up on workplace tickets ensuringtimelyresolution

• Route issues to theappropriate teamsand avoid dead ends

• Provide guidance to employees on workplace policiesservicesand procedures

Creating a Safe & Secure Environment

• Prioritize safety for employeesvisitorsand customers

• Follow and support emergency response procedures

• Escalate issues appropriately based on severity and impact

Acting as the Workplace Connector

• Facilitate communication across teams and stakeholders

• Build strong relationships with employeescustomersand CRE partners

• Treat colleagues as internal customers and support overall CRE success

Who This Role Is Perfect For

This role is ideal for someone who enjoys working with people and creating positive engaging environments.

YoullThrive in This Role If You:

• Love interacting with people and creating great experiences

• Bring warmthprofessionalismand confidence to every interaction

• Notice details others might miss and take pride in your work environment

• Enjoy a dynamic role whereyoureconstantly on the move

• Are proactive and solution-oriented

• Like taking ownership and improving processes

Experience That Will Help You Succeed

• Experience in hospitality workplace serviceseventsor customer-facing roles

• Excellentcommunication skills in English (written and verbal)

• Ability to multitask and manage priorities effectively

• Confidence in working with different stakeholders and resolving challenges

• A hospitality mindset and customer-first approach are essential.

This Role Might Not BeForYou If

• You prefer routine highly structured tasks with limited interaction

• Youdontenjoy engaging with people throughout the day

• You prefer to stay behind a desk rather than moving around the workplace

• You are not comfortable proactivelyidentifyingand solving issues