VodafoneThree Continuous Improvement Manager

Werecreating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents we will transform customers experience and create a best-in-class network for coverage connectivity and reliability delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us where we can sense that something bigger thanweveknown before is taking just building a to build a culture alegacyand a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience in what it is a career-defining opportunity.

As Continuous Improvement Manager youll lead a team of process designers embedded across three high volume workstreams: deployment logistics and fibre. Youre not here to write requirements youre here to model govern and continuously improve the processes that make delivery possible at scale.

Youll own the full improvement cycle: from workload planning and process design through to monitoring adoption and feeding insights back into the next iteration. Its a role that blends rigorous methodology with pragmatic sleeves-rolled-up execution.

To give you a sense of the scale Insites will be upgraded and 1700 sites will be decommissioned roughly double what we delivered last year. Youll be managing process capacity and quality through one of the most ambitious network programmes in UK telecoms history.

What youll do

Resourcing & Capacity Management

• Lead plan and prioritise work across a team of process designers matching people to transformation programmes by skill set and development need.
• Manage the teams capacity against a high-volume delivery backlog making clear calls on sequencing and trade-offs.
• Provide direct line management including hands-on support and structured work assignment for team members at different levels.

Process Governance & Standards

• Own and evolve the process governance framework ensuring processes are documented controlled and compliant with enterprise standards and regulatory obligations.
• Set the standards and lead process modelling and design using BPMN 2.0 SIPOC and value stream mapping to define and optimise end-to-end workflows.
• Ensure processes defined by the process designers are fit for purpose and adhere to regulatory requirements and obligations.
• Drive automation and simplification opportunities; apply continuous improvement to the Continuous Service Improvement teams own ways of working not just the programmes it supports.
• Monitor adherence through assessments and audits; track non-compliance and drive corrective actions through to closure with process owners.

Change Adoption Monitoring

• Track adoption rates of implemented process changes across delivery teams and workstreams.
• Analyse deficiencies emerging requirements and behavioural patterns to identify where improvements arent landing.
• Feed structured insight back into the improvement cycle closing the loop between design and real-world performance.

Qualifications :

Who you are:

• Proven experience leading process improvement and service optimisation in complex high-throughput operational environment ideally in technology infrastructure or communications.
• Strong command of process governance and controlled change: you understand what good looks like and can build frameworks that scale.
• Hands-on process modelling skills (BPMN 2.0 SIPOC value stream mapping) this is not a purely strategic role.
• Line management experience including the ability to develop and support team members who need closer direction alongside high performers.
• Change management capability not as a dedicated specialism but enough to drive adoption and navigate resistance in a fast-moving programme.
• Strong stakeholder engagement and facilitation skills; able to influence without authority across functions and seniority levels.
• Comfortable with ambiguity and able to translate complex shifting operational challenges into structured actionable solutions.

Worried that you dont meet all the desired criteria exactly  

We know that everyone is unique with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background. If youre excited about this role but your experience doesnt align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in. 

Additional Information :

Closing Date: 19/06/2026

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their collaboration with our Talent Diversity & Inclusion teams and our employee-led DEI Networks we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey for example extended time or breaks in between online assessments a sign language interpreter or assistive technology please contact your recruiter directly or email for guidance.

We use AI in different parts of our business to boost innovation improve efficiency and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews but what we really care about is your unique experiences and achievements.

During the interview we want you to rely on your own knowledge and skills to show us who you really areyour personality creativity and abilities. Above all were looking for authenticity and cant wait to get to know the real you.

 #VodafoneThree

Remote Work :

No

Employment Type :

Full-time