Visitor Experience Assistant

Do you love working with people and creating welcoming memorable experiences Are you someone who enjoys variety from front-of-house service to hands-on operational tasks

Middlesbrough Museums is growing and we are looking for Visitor Experience Assistants to join our team working across our iconic sites including Dorman Museum and Captain Cook Birthplace Museum.

This is a varied public-facing role at the heart of our visitor offer. Youll be part of a friendly and supportive team helping to create a safe engaging and family-friendly environment while supporting income generation through our café and retail offer.

The Role

As a Visitor Experience Assistant no two days are the same. You will play a key role in delivering excellent service across our sites:

• Frontline Visitor Experience: Youll be the welcoming face of the museum working on the welcome desk handling bookings selling tickets and responding to visitor enquiries to ensure a positive first impression.
• Café & Retail Operations: Youll support our catering and retail offer preparing and serving food processing sales through EPOS systems monitoring stock and helping maximise income.
• Safety & Standards: Youll help maintain high standards of food hygiene cleanliness and health and safety including completing daily checks and ensuring all public areas are safe and presentable.
• Operational Support: From setting up events and exhibitions to supporting light maintenance and cleaning youll help ensure our buildings and grounds are welcoming and well maintained.
• Engaging Our Visitors: Youll interact with visitors of all ages acting as an ambassador for the museum by sharing knowledge supporting learning activities and helping bring exhibitions to life

Who You Are

We are looking for a motivated and approachable team players with a passion for customer service and heritage:

• Customer-focused: Experience in a front-facing customer service role with the ability to engage a wide range of audiences.
• Adaptable: Comfortable switching between tasks from gallery invigilation to café service while maintaining excellent standards.
• Practical & Hands-on: Happy to undertake manual tasks including cleaning set-up and basic maintenance.
• Commercial Awareness: Experience handling cash or using EPOS systems to support sales and performance targets.
• Great Communicator: Friendly confident and able to deliver a welcoming and professional service at all times.
• The Essentials: A good standard of education flexibility to work on a rota including weekends and a willingness to work towards a Level 2 Food Hygiene qualification.

Why Join Us

At Middlesbrough our values - Passion Integrity Creativity Collaboration and Focus are at the heart of everything we do. Youll be joining a team that is proud of our towns heritage and committed to its future. We offer a supportive environment with a focus on continuous personal development.

Ready to help us deliver an ambitious future for Middlesbrough Museums Wed love to hear from you.

Please note there is one vacancy at 30 hours per week and one vacancy at 24 hours per week.

Please confirm on your application which hours you are applying for.

If this is you this may be the opportunity you are looking for!

If you would like to talk through this opportunity further please contact JR Bowes at .

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability are a looked after young person care leaver or a veteran.