Triage Lead
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Role: The Triage Lead manages demand intake prioritises and routes requests balances workloads ensures timely delivery and acts as unit liaison.
Responsibilities:
- Lead the SSAU triage function ensuring effective intake prioritisation and routing of all incoming demand.
- Define maintain and apply triage criteria workflows and routing rules to support consistent and auditable decisionmaking.
- Ensure timely and appropriate allocation of work to Core Processing or Specialist functions in line with service priorities and capacity.
- Serve as main contact for unit personnel and external stakeholders managing expectations and resolving initial queries efficiently.
- Monitor demand patterns volume and complexity. Identifying risks or pressures and informing workforce planning and process improvement.
- Maintain situational awareness across SSAU workflows to support service resilience and continuity.
- Serve as Unit Liaison for designated units ensuring clear communication and SSAU awareness of unit needs plans and issues.
- Provide financial SME advice to units on pay allowances charges benefits and produce special financial cases as needed.
