Training Manager

First Response Group (FRG) is one of the UKs leading security risk management and facilities management providers delivering services nationwide across a diverse portfolio of clients and sectors.

As part of our continued growth we are looking to appoint a commercially minded and highly organised Training Manager to oversee the day-to-day management and development of the FRG Training Academy.

This is not a trainer position. Instead the role is focused on managing the operational commercial and administrative delivery of the academy ensuring courses are planned compliant commercially successful and professionally delivered both internally and externally.

The successful candidate will play a key role in developing the academy as a revenue-generating function

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence integrity guides our conduct empowerment shapes our successes and a sense of community binds us together.

First Response Group is committed to encouraging equality diversity and inclusion across our workforce and whilst also supporting the training and compliance needs of the wider unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider accredited to the Inclusive Employers Standard a Disability Confident Committed employer and a signatory of the Armed Forces Covenant

Manage the day-to-day operation of the FRG Training Academy

Coordinate and schedule internal and external training courses

Manage course bookings delegates joining instructions and training logistics

Ensure all course materials presentations learner packs and assessments are prepared maintained and compliant

Liaise with trainers and awarding bodies to coordinate course delivery

Support the commercial growth of the academy as a revenue stream including maximising course utilisation and identifying opportunities for expansion

Promote training services internally and externally

Monitor training performance profitability and utilisation producing regular reports and recommendations

Ensure training records certifications and compliance documentation are accurately maintained

Support audits accreditation requirements and awarding body standards

Support mobilisation and client-specific training requirements where required

Drive continuous improvement within the academy and wider training function

We are looking for someone who is commercially aware proactive and highly organised with the ability to manage multiple priorities within a fast-paced operational environment.

You will ideally have:

Previous experience within a Training Manager Training Coordinator L&D Operations or Academy Management role

Experience managing training operations scheduling or learning administration

Strong organisational and administrative capability

Experience coordinating accredited or compliance-based training programmes

Commercial awareness and the ability to support revenue growth

Excellent stakeholder management and communication skills

Experience using LMS platforms and training systems

Strong attention to detail and compliance standards

Experience within security facilities management or similar operational sectors would be advantageous

Knowledge of SIA training environments or accredited learning programmes would be beneficial

What We Offer

Opportunity to shape and grow an expanding Training Academy

A varied and commercially focused role within a growing national business

Supportive and collaborative working environment

Professional development opportunities

Competitive salary and benefits package

If you are someone who enjoys building structure driving standards and developing training operations within a commercial environment we would love to hear from you.