Technical Program Manager, FDE IFS Loops

As a Technical Program Manager FDE you will oversee the implementation and long-term sustainment of AI Agent deployments for enterprise customers. You will manage cross-functional delivery programs from pilot through scale-up ensuring customer success operational excellence and continuous improvement post-deployment. This role requires a blend of technical fluency program management discipline and stakeholder engagement. You will bridge engineering product and customer teams to deliver impactful AI solutions that integrate seamlessly into customer environments. 

Program Leadership & Delivery 

Lead end-to-end implementation programs for AI Agent deployments from scoping and planning to go-live and sustainment. 

Develop and execute detailed project plans timelines and success metrics aligned to customer goals. 

Oversee multiple concurrent implementations ensuring on-time in-scope and high-quality delivery. 

Implementation & Sustaining Engineering 

Manage technical onboarding configuration and integration activities in partnership with engineering and solution delivery teams. 

Establish repeatable deployment and maintenance processes for AI Agents in production. 

Lead continuous improvement cycles including performance monitoring issue resolution and enhancement rollout. 

Customer & Stakeholder Management 

Act as the primary liaison between customers engineering and product teams during the full lifecycle of AI deployments. 

Translate technical requirements into actionable plans for both customer and internal stakeholders. 

Ensure proactive communication clear expectations and a consistently high customer experience. 

Cross-functional Collaboration 

Partner with Product and Engineering to feed customer insights into the roadmap. 

Support the creation of deployment playbooks documentation and best practices for the Implementation & Sustaining Engineering function. 

Collaborate with Customer Success and Support to ensure smooth handoffs and ongoing operational excellence. 

Qualifications :

We are an AI company so you should approach your work with a growth mindset and look for ways to leverage AI to make faster smarter decisions. 

• 58 years of experience in program or project management within a technology software engineering or AI environment. 

• Proven experience leading complex software implementation or systems integration programs. 

• Strong understanding of the software development lifecycle and AI solution deployment (LLMs RAG systems prompt engineering vector databases etc.). 

• Proficiency with project planning and collaboration tools (e.g. Jira Asana Smartsheet). 

• Technical familiarity with Python APIs and enterprise systems (CRM ERP Service or Developer platforms). 

• Exceptional communication skills able to engage confidently with both executives and engineers. 

• Demonstrated ability to manage competing priorities in fast-moving environments. 

What Success Looks Like in 3-6 Months 

• Operational Readiness: Establish a standardized implementation framework for AI deployments. 

• Customer Impact: Successfully deliver at least one full-cycle enterprise deployment demonstrating measurable business outcomes. 

• Cross-functional Trust: Build strong relationships with Product Engineering and Customer Success teams. 

• Sustainment Model: Define and implement a scalable sustaining engineering process that ensures uptime quality and continuous optimization. 

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time