Technical Officer Resilience & Operations

#LI-DNI

#NWVIS

Please note this vacancy is only available to Birmingham City Council employees.

Technical Officer Resilience & Operations

Grade B 28598 - 34434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About the Role

The Resilience & Operations team plays a crucial role in delivering the Councils Emergency Planning function alongside managing the Birmingham Operations Centre. The Technical Officer position offers an opportunity to provide vital business administrative and project support ensuring effective service delivery in a dynamic and essential public safety environment.

Key Responsibilities

• Supporting customers and stakeholders by liaising to understand and adapt to evolving security needs under the guidance of the Operations Supervisor.
• Assisting in maintaining operational readiness for both Emergency Planning and the security control centre.
• Contributing to response efforts during incidents and emergencies which may occasionally require out-of-hours work.
• Collaborating with multi-agency partners and various providers to uphold the Councils security and resilience objectives.
• Building and sharing a knowledge base to support ongoing workstreams colleagues and service stakeholders.
• Managing ICT equipment monitoring systems to ensure resources such as laptops radios and body-worn cameras are deployment-ready.
• Overseeing financial processes and records within Council finance systems to support departmental budgeting and accountability.
• Maintaining accurate customer databases to ensure timely invoicing and financial reconciliation.
• Supporting Quality Assurance documentation and assisting in maintaining service accreditations alongside the Operations Supervisor.
• Preparing reports briefing materials and statistical data to support service KPIs and accreditation requirements.
• Handling all enquiries professionally engaging with internal and external customers and providers regarding service delivery.
• Providing administrative support for service meetings including preparation invitation management minute-taking and action tracking.
• Ensuring all records comply with Data Protection Health & Safety Training and Risk Assessment regulations.
• Participating in relevant training and scenario exercises to maintain skills and service preparedness.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached.
Job Description and PersonSpecification

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employingretainingand developingall ofour people.

We want to ensure your recruitment journey with us is a positive andequitableone so please let us know if there are any reasonable adjustmentsadditionalsupport accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will berequiredfor all applicantsin accordance withUK Home Office requirements before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.