Team Lead, Professional Services

Team Manager Professional Services

About the Role

We are looking for aTeam Manager Professional Servicesto join our Deliveryorganisation. This is a critical leadership role responsible for leading a high-performing teamdeliveringimplementation consulting and customer-facing solutions.

You will play a key role in ensuring customers successfully adopt andrealisevalue from our products through high-quality project delivery and strong collaboration across internal and external stakeholders.

This is an exciting opportunity for a commercially aware delivery leader with strong consulting capability and a passion for driving customer outcomes.

WhatYoullBe Doing

• Lead coach and develop a team of Professional Services consultants project managers and delivery specialists
• Oversee the successful delivery of customer projects includingtechnicalimplementationscustomisation and consulting engagements
• Partner with senior stakeholders includingC-suite customer leaders to understand business goals and define success outcomes
• Manage complex and time-sensitiveprogrammes ensuring risks timelines and dependencies are effectively controlled
• Drive continuous improvement in delivery processes frameworks and operational standards
• Collaborate cross-functionally with Customer Success Sales ProductEngineeringandSupport teams to support adoption and long-term customer value
• Contribute toscoping proposals statements of work and delivery estimateswith strong commercial awareness
• Monitor delivery performance teamutilisation and customer satisfaction using data to drive decisions
• Act as an escalation point for customer issues resolving challenges with professionalism and urgency
• Support team development through performance management coaching and career growth

Want to explore the full scope of the role Click here to view the completeJob Description.

WhatWereLooking For

Essential Skills & Experience

• Experience leading or mentoringcustomer-facing delivery or Professional Services teams
• Strong background inproject delivery implementation or consulting environments
• Ability to manage complex projects with clear governance risk management and stakeholder engagement
• Experience working withseniorexecutive levelstakeholdersincludingespeciallyatenterprisecustomers
• Strong communicationand influencing skills with an ability to translate customer needs into practical solutions
• Commercial awareness including exposure toscoping proposals resourcing or statements of work
• Experience using data and insights tomonitorperformance and drive improvements
• Strong digital literacyincludingunderstanding oftechnicalarchitecturedata schemasatAPIs.

Desirable

• Experience inSaaS technology digital or education environments
• Exposure toconsulting methodologies or structured problem-solving approaches
• Experience drivingprocess improvement and operational efficiency initiatives

Location & Work Setup

This is a full-time roleoperatingon a hybrid working model(<25% travel to London officeorclient sitewhen required).

Your Rewards & Benefits

We knowyoulldogreat work so we give a lot back with some of the best benefits in the business.

Our benefits are designed to support you at every stageprofessionally and personallyincluding flexible working wellbeing support and opportunities for career growth. Werecognisethat one sizedoesntfit all so ourprogrammesare tailored to meet thedifferent needsof our diverse colleagues and their families.

Please see our attractive UK benefits here:Home - Pearson Benefits

Ready to make an impact
Apply now and play a key role in driving delivery excellence customer success and long-term value through Professional Services at Pearson.

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