At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Systems and Platform Administrator I is a hybrid role within the Digital organization blending advanced end-user support with foundational systems and platform administration. This position delivers responsive Tier 2/3 technical support supports endpoint deployment and lifecycle processes and assists with the monitoring maintenance and reliability of enterprise systems and endpoint environments.

Key Responsibilities

• End-User Support & Escalations: Provide Tier 2/3 support for Windows macOS mobile devices and enterprise applications; troubleshoot hardware operating system application and basic network connectivity issues; document incidents and resolutions in the ticketing system; follow defined SLAs; and escalate complex issues when appropriate.
• Endpoint Support & Deployment: Assist with endpoint management platforms such as Microsoft Intune Configuration Manager and Jamf; support device provisioning imaging software installation and deployment processes; help maintain inventory and asset records; and follow endpoint security compliance and configuration standards.
• Systems & Platform Administration Support: Assist with monitoring enterprise systems servers and virtual environments; support user account provisioning access management and basic group policy administration; participate in system patching updates and maintenance activities; and support backup and recovery procedures under guidance.
• Collaboration & Documentation: Create and maintain knowledge base articles and technical documentation to support issue resolution repeatable processes and operational consistency; and communicate clearly with end users and stakeholders regarding incidents service status and planned updates.
• Continuous Learning & Improvement: Build foundational skills in systems administration and platform tools; identify opportunities to improve support processes and efficiency; and participate in team knowledge sharing training and operational improvement activities.

Knowledge Skills and Abilities

• Strong troubleshooting skills across Windows and macOS environments.
• Basic understanding of endpoint management tools including Intune Jamf and Configuration Manager/SCCM.
• Foundational knowledge of networking concepts including TCP/IP VPN DNS and DHCP.
• Platform Tools:Exposure to virtualization environments (e.g. VMware cloud infrastructure) active directory environments and enterprise backup/restore workflows.
• Strong customer service communication and follow-through skills.
• Ability to follow documented processes work under guidance and escalate appropriately.
• Interest in developing systems administration automation and platform engineering capabilities.

Qualifications

• Associate or bachelors degree in a technical field or equivalent practical experience.
• 2-3 years of experience in IT support desktop support service desk escalation or a related technical support role.
• Demonstrated experience handling service desk tickets customer support requests and technical documentation.

Preferred Certifications

• CompTIA A Network or Security.
• Microsoft Apple or Jamf support certifications.
• Endpoint management or cloud fundamentals certifications are a plus.

Additional Operational Expectations

• Support endpoint security and compliance initiatives including vulnerability remediation access reviews patch compliance and adherence to least privilege standards.
• Assist with administration and support of enterprise collaboration and operational tools such as ServiceNow Microsoft Teams Zoom VMware Okta and PowerShell automation workflows as applicable.
• Track and maintain service quality metrics including SLA adherence documentation accuracy customer satisfaction ticket quality and asset inventory accuracy.

Physical Demands and Work Environment

• Duties are performed primarily in a standard office or technical support environment.
• Requires extensive use of computers communication systems and collaboration platforms.
• May require approximately 5% of travel via automobile or airplane.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .