About the Opportunity

Position overview

Department

Student Engagement

Location

London Campus

Term

Full-time; permanent

Salary

Up to 51000 per anum depending on experience

Benefits

The university supports staff maintaining a good work/life balance offer flexible working and parental leaveopportunities an Employee Assistance Programme which provides free confidential advice on both home and work concernsaswell asoptional private medical insurance season ticket loans andbeingpart of the cycle to work scheme.

Reports to

Director of Student Engagement

Start

1 July 2026

The role:

The Student Communications Manager develops compelling written and visual communications for student alumni and parent audiences. Acting as the central coordinator and quality gateway for all student-facing communications at the Northeastern University London campus the postholder works across Student Life Academic Services Faculty Academic Engagement and other professional services to ensure information is accurate timely accessible and aligned with institutional priorities and brand standards.

The role owns the Student Hub (SharePoint) the student newsletters and the London campus internal student communications strategy. It also provides communications support for events change initiatives and urgent or sensitive situations. The postholder is currently an individual contributor but may supervise one or two staff temporary workers or students in the future.

Duties and Responsibilities:

Communications Strategy and Planning

• Own and implement the annual student communications strategy aligned to institutional priorities and the academic calendar.
• Develop and maintain a forward communications plan mapping key student touchpoints across the year (induction add/drop assessment periods results graduation and others).
• Identify gaps or inconsistencies in student communications and proactively propose improvements.
• Advise senior leadership on communications strategy audience insight and emerging trends in student engagement.

Content Creation and Editorial Quality

• Source draft review and edit communications from all university departments before distribution ensuring accuracy clarity appropriate tone and consistency with brand and editorial standards.
• Produce high-quality written and visual content for a range of channels including email the Student Hub digital signage presentations and print.
• Apply plain English principles and accessibility standards throughout all student-facing content.
• Maintain the institutional voice and ensure consistency of messaging across all platforms and teams.
• Provide editorial counsel to academic and professional services colleagues on student communications.

Student Hub and Channel Management

• Take ownership of the Northeastern University London Student Hub (SharePoint) ensuring content is accurate current well-structured and engaging.
• Manage the student newsletter end-to-end from content sourcing and editing to design distribution and performance reporting.
• Work with the Social Media Manager and other content creators to promote key stories and updates across relevant channels.
• Ensure all channel content remains aligned with agreed standards approval processes and brand guidelines.

Stakeholder Coordination and Governance

• Act as the central point of coordination for student communications across the London campus.
• Manage the communications submission and approval process supporting staff to use the correct routes and formats.
• Build and maintain effective working relationships with internal stakeholders in London and other global campuses to support timely well-coordinated communications delivery.

Reporting and Continuous Improvement

• Track and evaluate the effectiveness of student communications using relevant KPIs including email open and click-through rates Hub analytics and student survey data.
• Maintain communications trackers and plans contributing to regular reporting cycles and stakeholder updates.
• Use data and feedback to identify areas for improvement and make evidence-based recommendations.
• Contribute to business reviews by providing visibility of communications activity and impact.

Events Communications

• Work with the Events team and relevant colleagues to plan and deliver communications in support of institutional events including induction open days academic ceremonies programming and student engagement activities.
• Work with the events team to produce event-related materials including run-of-show documents scripts signage and post-event communications.
• Advise on best practice for event communications based on audience data and engagement insight.

Brand and Compliance

• Act as brand guardian for all student communications ensuring all outputs comply with visual identity standards brand guidelines and institutional tone of voice.
• Follow and uphold communications governance requirements including third-party publicity and approval obligations.
• Support colleagues in understanding and applying brand and communications standards in their own outputs.

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Person specification criteria:

E Essential D Desirable

Education Qualifications and Training

• Undergraduate degree in Marketing Communications or English D
• 3-5 years of professional experience in communications marketing or journalism E

Experience

• Experience in Higher Education and/or knowledge of graphic and web design software E
• Highly effective writing editing and copy-editing skills with the ability to shape content for student and parent audiences E

KnowledgeSkillsand Abilities

• Sound understanding of branding and institutional voice with the ability to develop and maintain editorial standards E
• Critical thinking and strategic messaging skills E
• Ability to build effective internal relationships and identify newsworthy stories E
• Ability to develop and deliver clear timely communications during urgent or sensitive situations including crisis response change initiatives and high-stakes events ensuring consistent messaging and stakeholder confidence under pressure. E
• Proficiency in Microsoft Office particularly Outlook and email service platforms E
• Ability to work collaboratively and professionally with colleagues across teams departments andthe global networkE

Additional Information

Enquiries

Informal enquiries may be made toSuzi Broadaway Director of Student Engagementvia emailing.However all applications must be madein accordance withthe application process specified.

Application process

Participation in the equal opportunities section is encouraged but voluntary.

Applications must include a covering letter and a full curriculum are expected tocommencew/c29th June 2026.

Job sponsorship. Visa sponsorship may be available for a successful candidate for this position.

Position Type

Additional Information

They can be reached at the following:

However all applications must be made in accordance with the application process specified.

Application process

Applications should be made by 00:00 on the job postings end date (if applicable).

Participation in the equal opportunities section is encouraged but voluntary.

Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae.

The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.

Please note all employees of Northeastern University London are required to undergo at least a basic DBS check. Our organisation acknowledges the duty of care to safeguard protect and promote the welfare of our students and staff and is committed to ensuring safeguarding practice reflects statutory responsibilities government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

For staffs own wellbeing for part time roles the expectation is if you have multiple roles they should not exceed full time (37.5 hours per week) and for full time roles the expectation is that this will be your only role (apart from intermittent roles).

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration Asylum and Nationality Act 2006.