Strategic Account Manager

This is an Individual Contributor (IC) role. As a Strategic Account Manager at Freshworks youll drive sales into existing defined paying accounts in the UKI region. Your accounts will all have strategic importance to the growth of the region. You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development lead management qualification evaluation and closing. You will advocate multiple Freshworks product lines and as a brand ambassador you will champion our innovative Software-as-a-Service products to make organizations more productive efficient and customer-oriented. You will be tasked with increasing spending on existing product lines as well as cross-selling additional products. You will be partly targeted on churn while also managing the whole renewal and uptick process.

Role and Responsibilities

• Drive sales in a defined set of paying accounts to meet or exceed revenue targets in the DACH Market.
• Develop and execute a strategic plan that leads to the creation and maintenance of a robust sales pipeline including opportunities in existing accounts
• Manage numerous accounts concurrently and strategically
• Manage the renewal process end-to-end
• Work alongside the CSM organization to reduce churn in your book of business
• Provide regular reporting of pipeline and forecasting
• Create and articulate compelling value conversations with C-Level stakeholders and also work in alignment with inside stakeholders namely AEs Customer Success Implementations Billing Support deals teams etc
• Analyze sales/metrics data from your accounts to help evolve your strategy
• Assist customers in identifying industry-relevant use cases and educate customers to make a strong business impact
• Develop long-term strategic relationships with key accounts to maintain best-in-class service and customer satisfaction
• Keep abreast of competition competitive issues and products
• Participate in team-building and company-growth activities including strategy setting sales training marketing efforts and customer care
• Travel to customer locations in support of sales efforts as and when required

Qualifications :

• 9 years of experience in direct/field sales with SaaS solutions (B2B environment)
• Sales experience with CX CRM or ITSM products is a strong advantage
• Experience in identifying developing negotiating and closing large-scale technology deals
• Experience in presenting a technology suite of products within an existing portfolio of accounts
• Experience in proactively growing customer relationships while being curious to understand clients business
• Prior experience in an environment where they managed a book of business in technology sales which included large growth in net new opportunities
• Consult and translate customer business and technology needs into technology solutions
• Proven track record of consistent territory growth and quota achievement
• Understanding of Customer Experience/Employee Experience in a world of digital business transformation

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time