Speak Up Support Specialist

Summary

Salary: Competitive plus comprehensive benefits package
Grade: 2a
Reporting Line: Speak Up Manager
Contract Type: Permanent
Location: London Chesterfield Bolton/Hybrid

What to expect

As a Speak Up Support Specialist you will support the Speak Up Manager with the day-to-day delivery and operation of the Speak Up service helping to ensure concerns are received triaged managed and reported on a confidential fair and consistent manner.

The Speak Up Support Specialist will demonstrate integrity fairness and respect and will remain calm and professional when dealing with sensitive or emotive addition to case intake and coordination the role plays an active part in promoting awareness of the Speak Up function; building trust and confidence in the Speak Up process for Employees Operators Contractors and third parties and in supporting Post Office Limiteds commitment to openness integrity and accountability

How our people behave is as important to Post Office as what is delivered. The Speak Up Support Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What youll need to succeed

To be successful in this role you will need to have experience working within a confidential governance compliance investigations ethics risk or Speak Up/whistleblowing addition to this the ideal candidate will have:

• Up-to-date and good working knowledge of applicable whistleblowing legislation (PIDA) and best practice guidance.
• Proven triaging critical thinking and escalation processes
• Demonstrable ability to handle sensitive and confidential information with discretion and professionalism
• Strong organisational skills with attention to detail and accuracy
• The ability to analyse trends MI and present findings
• Clear written and verbal communication skills
• Experience supporting or administering case management or reporting systems
• Experience delivering presentations awareness sessions or communications campaigns

About us

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit

Application Guidance

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.