SME Account Manager Team Leader, Mid-Market

Leadership & Team Management

• Lead inspire and develop the SME Account Management and Policy Services team fostering a collaborative and high-performance culture.
• Provide ongoing coaching guidance and constructive feedback to support individual growth and team capability.
• Act as the primary escalation point for complex client matters operational issues and team queries.
• Effectively manage team capacity workload distribution and priorities to ensure delivery against agreed service levels and deadlines.
• Champion a culture of accountability continuous improvement customer-centricity and regulatory compliance.
• Partner closely with the Head of Account Management on performance management resource planning and delivery of team objectives.
• Ensure consistent adherence to policies procedures and data quality standards maintaining excellence in client communication.

Client & Account Management

• Manage a portfolio of SME and Mid-Market clients across both brokered and direct channels.
• Build and maintain strong long-term client relationships acting as a trusted advisor and key point of contact.
• Lead client meetings reviews and negotiations including engagement with senior stakeholders where required.
• Proactively identify and deliver cross-sell and up-sell opportunities to maximise portfolio value.
• Drive client retention renewal and portfolio growth through proactive engagement and high-quality service delivery.

Operational Delivery & Governance

• Oversee the end-to-end administration renewal and endorsement of SME contracts ensuring accuracy quality and SLA adherence.
• Support scheme renewals on an exception basis where required.
• Ensure team compliance with internal policies regulatory requirements and risk frameworks.
• Monitor KPIs and produce regular performance insights on client activity service delivery and team effectiveness.
• Identify and implement process improvements to enhance operational efficiency customer experience and service quality.

Qualifications :

• Bachelors degree in Business Finance or a related discipline (or equivalent experience).
• Strong understanding of the trade credit insurance market and associated commercial challenges.
• Working knowledge of risk underwriting principles and claims processes.
• Proven experience leading coaching or supervising a team within a client-focused operational or account management environment.
• Demonstrated account management experience within SME financial services insurance trade credit insurance or a related sector.
• Experience operating within a regulated environment with a solid understanding of compliance and governance requirements.
• Strong client focus with a commitment to delivering excellent customer outcomes.
• Excellent communication stakeholder management and negotiation skills.
• Highly organised with the ability to prioritise effectively and manage multiple deliverables within tight deadlines.
• Strong attention to detail accuracy and personal accountability.
• Ability to collaborate effectively within a fast-paced dynamic environment.
• Proficient in CRM systems and comfortable working with data to inform decision-making.

Additional Information :

Why Join Coface

At Coface we offer a dynamic international working environment where your expertise will directly contribute to the success and expansion of our UK business. You will work alongside high-calibre professionals in a fast-paced strategic role with strong exposure to senior leadership and cross-border collaboration.

If you are a commercially minded professional looking for an exciting opportunity to make an impact we invite you to apply.

Coface UK & Ireland Certified as a Great Place to Work Coface

Remote Work :

No

Employment Type :

Full-time