Service Delivery Analyst

Dundee Scotland Hybrid Working

At Insights were looking for a Service Delivery Analyst who combines strong technical skills with exceptional customer service. Youll be part of our global IT Service Desk team supporting colleagues around the world and ensuring incidents and requests are resolved efficiently professionally and with a genuine commitment to helping people.

What youll do

• Deliver first-class IT support to colleagues globally.
• Take ownership of incidents and requests from start to finish.
• Collaborate with specialist IT teams to resolve issues and improve services.
• Maintain and exceed service level expectations.
• Support the deployment and maintenance of business applications and technology.
• Contribute to process improvements documentation and knowledge sharing.

Qualifications :

What were looking for

Youll be successful if you:

• Put the customer at the heart of everything you do.
• Take ownership and follow issues through to resolution.
• Are naturally curious and enjoy solving problems.
• Bring pace initiative and accountability to your work.
• Communicate confidently and build strong relationships.
• Challenge constructively and look for continuous improvement.
• Thrive in a collaborative team-oriented environment. 

Skills & Experience

• Experience working within a Service Desk or IT support environment.
• Strong troubleshooting and problem-solving skills.
• Microsoft 365 Intune and Entra ID.
• Windows operating systems.
• Active Directory and Exchange administration.
• Hardware deployment and asset management.
• ITIL knowledge and experience.
• Experience supporting both local and remote users.

Additional Information :

Why Insights

This is an opportunity to join a collaborative global team where youll make a real impact on the experience of colleagues across the business. Were looking for someone who brings the human touch to technology takes pride in delivering excellent service and enjoys finding better ways of doing things. 

Benefits:

    35 days holidays
    Discretionary Annual Bonus
    Private Medical Insurance
    Income Protection
    Pension Plan
    Health Cash Plan
    Life Assurance
    Electric Car Scheme
    Gymflex
    Employee Giving
    My Advantage Employee Discounts
    Critical Illness cover
    Employee Assistance Program
    Holiday purchase option
    Flexible working

Everyone is welcome at Insights. Were dedicated to creating a space where you belong that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people inclusion belonging and wellbeing at the heart of our approach. Were strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and were up for the journey. Unapologetically human undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: Work :

No

Employment Type :

Full-time