Service Contracts Manager
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Job Summary
Job Description
Job Title - Service Contracts Manager
Location - Home-based with travel across the South of England
Salary -car allowance
About the Role
The Service Contracts Manager will oversee a portfolio of service contracts across the South of England ensuring high-quality delivery customer satisfaction and contract profitability. Acting as the key point of contact between clients and internal teams you will drive performance manage field engineers and ensure compliance with operational and commercial standards.
This is a pivotal role requiring strong leadership commercial awareness and technical understanding of electronic security systems.
Key Responsibilities
Lead support and develop service engineers to deliver exceptional service and compliance with company procedures.
Maintain strong client relationships ensuring contract performance retention and satisfaction.
Monitor and report on KPIs SLAs and overall service delivery standards.
Drive revenue growth through renewals small works and efficient management of contract accounts.
Conduct site audits performance reviews and ensure adherence to ISO and NSI standards.
Manage budgets forecasts and commercial performance of allocated contracts.
Ensure compliance with Health & Safety requirements risk assessments and all company policies.
Act as the escalation point for operational or client-related issues.
About You
Proven experience in service contract management ideally within the security systems or building services sector.
Strong customer service and stakeholder management skills.
Excellent commercial and contractual understanding with a focus on profitability.
Technical knowledge of CCTV access control and intruder systems.
Organised proactive and able to manage multiple priorities across complex contracts.
Confident communicator and team leader who builds trust and drives performance.
Required Experience:
Manager
