Server Platforms Operations Lead

Were Kingfisher A team made up of over 74000 passionate people who bring Kingfisher - and all our other brands: B&Q Screwfix Brico Depot Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes and we work every day to make that a reality. Join us and help shape the future of home improvement.

We have a new opportunity for a Server Platforms Operations Lead to joinus to bringclaritystructureand momentum to how server platform operations and delivery are run day to day. Acting as thecentral pointfor coordination reporting and governancewhile alsoenabling disciplined execution and proactive risk managementthe role ensures teams and partners workin syncto deliver reliable note that this is a people management-focused role rather than hands-on technical lead position.

This role will be based out of our B&Q Head Office just outside Southampton with a minimum expectation of 12 days a month in the office. Due to the nature of the role and services it supports there may be occasions where support is needed out of hours so a willingness to be available andspend more time in the office ifrequiredis important.

• Lead and support a permanent team of technical specialists creating clearobjectives encouragingdevelopmentandmaintaininghigh delivery standards.

• Coordinate server platform operational and project activities ensuring accurate tracking governance and stakeholder alignment across onshore and offshore teams.

• Own operational reporting including BAU activities OKRs and service performance ensuring information is clear current and actionable.

• Manage third-party suppliers day to day holding partners to agreed SLAs and leading escalations to minimise service impact.

• Oversee the progression and resolution of incidents requests and problems through ServiceNow and delivery tracking through Jira.

• Proactively identify operational risks blockers and delays communicating early and driving effective mitigation.

• Partner closely with project managers and internal stakeholders to align priorities assess impacts and support delivery planning.

• Experience in a comparable IT service management operational or leadership role within a technology environment.

• Practical knowledge of ITIL frameworks and wider IT Service Management practices.

• Team/people management experience.

• Proven experience managing third-party suppliers and enforcing Service Level Agreements.

• Strong communication skills with the ability to build trust and work effectively across technical and non-technical teams.

• A structured proactive and detail-focused approach with a clear commitment to delivering high-quality service outcomes.

How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average around 60% of your time will involve in-person collaboration.

We value the perspectives new team members bring and encourage you to apply - even if youdontmeet 100% of the requirements.

What We Offer
An inclusive environment where your potential is limited only by your imagination. We encouragenew ideas support experimentation and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisherhere.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.

Diversity & Inclusion
Our customers come from all walks of life - and so do we. Were committed to ensuring all colleagues future colleagues and applicants are treated equally regardless of age gender marital or civil partnership status ethnicity culture religion belief political opinion disability gender identity gender expression or sexual orientation.

Interested Great apply now and help us to Power the Possible.

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