Technology Enablement Manager Marketing & Operations Platforms

Position Overview

The Manager Technology Training & Enablement is responsible for developing and leading the training strategy that enables employees to successfully adopt and use Daveys technology platforms tools and digital workflows.

Serving as a bridge between technology teams business stakeholders and end users this role translates new platforms system enhancements features and business processes into practical engaging and role-based learning experiences. The Manager will ensure employees understand not only how to use technology but also how to use it successfully to improve the way they work and achieve business outcomes.

This position will lead the development and delivery of a blended technology learning program that includes instructor-led training onsite and in-person learning virtual training on-demand learning job aids videos digital adoption resources and ongoing reinforcement.

The Manager will also lead and develop one Technology Trainer establishing consistent training standards strengthening facilitation and technology expertise and ensuring the team can effectively support technology adoption across a diverse geographically distributed organization.

The ideal candidate combines a strong understanding of technology and business processes with expertise in adult learning instructional design facilitation and change enablement. This individual must be comfortable learning complex technology translating technical functionality into clear and practical guidance and helping users understand how technology can make them more successful in their roles.

Job Duties

Essential Duties and Responsibilities

• Develop and lead Daveys technology training and enablement strategy ensuring employees successfully adopt new platforms system enhancements and technology-enabled business processes.
• Partner with technology teams business leaders and subject matter experts throughout the technology lifecycle to identify training needs support implementations and integrate enablement into project plans.
• Translate complex technology workflows and business processes into practical role-based learning experiences that help users understand both how to use technology and how it supports business outcomes.
• Design develop and maintain scalable blended learning programs using instructor-led virtual onsite and on-demand training methods.
• Create and maintain technology training materials including eLearning modules videos job aids quick-reference guides standard operating procedures FAQs train-the-trainer programs and other user enablement resources.
• Develop role-based learning paths and standardized training methodologies that support users with varying technical skill levels and learning preferences.
• Serve as the training lead for new technology implementations platform rollouts feature releases and major system enhancements by developing launch readiness plans coordinating pilot training gathering user feedback and supporting phased deployments.
• Deliver engaging technology training through classroom virtual onsite and field-based learning environments using realistic business scenarios and hands-on instruction.
• Provide ongoing coaching reinforcement office hours and user support to improve technology proficiency and long-term adoption.
• Lead coach and develop one Technology Trainer by establishing performance expectations strengthening facilitation and instructional design skills expanding technical knowledge and promoting continuous professional development.
• Establish consistent training standards templates processes and best practices across the technology training team.
• Measure training effectiveness through participation knowledge retention user confidence technology adoption and business performance metrics using data and feedback to continuously improve learning programs.
• Partner with Marketing Technology Information Technology Operations Sales Marketing Human Resources and Learning & Development to ensure training supports business priorities and organizational change initiatives.
• Evaluate and recommend new learning technologies digital adoption tools and training methodologies that improve scalability engagement and user success.
• Travel to corporate offices branch locations and field operations as needed to support technology implementations instructor-led training and user adoption initiatives.

Qualifications

• Bachelors degree in instructional design education learning and development business technology communications or a related field; equivalent combination of education and relevant experience may be considered.
• 7 years of experience in technology training learning and development instructional design software enablement digital adoption or a related field.
• 2 years of experience leading managing coaching or mentoring training professionals or similar teams.
• Demonstrated experience developing and delivering training for enterprise technology platforms or business applications.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience designing blended learning programs that include instructor-led virtual onsite and on-demand learning.
• Demonstrated ability to learn complex technology and translate technical functionality into clear practical user-friendly training.
• Strong facilitation presentation and communication skills.
• Experience working with cross-functional teams on technology implementations platform rollouts or significant system changes.
• Ability to manage multiple training initiatives and priorities simultaneously.
• Strong problem-solving skills and the ability to identify the difference between a training need a process issue and a technology issue.
• Ability to travel to offices branches or other locations to deliver onsite training and support technology implementations as needed.

Preferred:

• Experience with Microsoft business applications and enterprise technology platforms including:
  • Microsoft Dynamics 365
  • Microsoft Customer Insights Journeys
  • Microsoft Power Platform
  • Microsoft 365
  • Field Service Management software
  • Customer Relationship Management (CRM) platforms
  • Marketing automation platforms
• Experience supporting technology adoption across a geographically distributed multi-location field-based or operational organization.
• Experience with Learning Management Systems (LMS) digital adoption platforms e-learning authoring tools video-based learning and virtual training technologies.
• Experience with change management organizational change or user adoption methodologies.
• Experience developing train-the-trainer programs.
• Experience using technology adoption data analytics and user feedback to measure training effectiveness and improve learning programs.

Additional Information

We invest in our employees by offering industry-leading training technology and benefits that lead to a rewarding and safe work experience for employees at all levels.

• Group health plans*
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match
• Employee Stock Purchase Plan: opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program *
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus so much more!

*All listed benefits available to eligible employees on Day 1.Union employees are not eligible for 401k but may be eligible to join pension plans negotiated by local union.

Divisional Overview