Operations Coordinator

Summary

Salary: 32400
Grade: PO
Reporting Line: Retail Capability Planning Team Leader
Contract Type: 6 Months FTC Full Time
Location: Bristol Stanway House/ Chesterfield/ Wood Street/ Hybrid
Closing Date: 03/08/26

Please note if successful in this role your contractual job title will be Retail Capability Co-ordinator.

What to expect

The Retail Capability Coordinator is a key member of the Retail Capability team responsible for contributing to the delivery of functional objectives always modelling the Post Office behaviours and demonstrating a Postmaster First mindset. Acting as an advisor the Retail Capability Coordinator will demonstrate their expertise in driving success and support for Post Office branches following best commercial and operational practices. This role can be based atBristol Chesterfield or London (Wood Street)with hybrid working arrangements available.

Working closely with the Retail Capability Planning Team Lead the Retail Capability Coordinator is responsible for allocating field-based capability resources to ensure the right level of support is provided to operators and branches across the network. They will coordinate pre-go-live and early days support activities maintain accurate records using CRM and workflow systems conduct readiness checks and ensure all training and support activities are scheduled and delivered in line with agreed processes and standards. The role will also support Peer-to-Peer Postmaster activity quality assurance processes stakeholder communications and risk management activities to help deliver successful branch go-lives and operational excellence.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What youll need to succeed

To be successful in this role you will have demonstrable experience in a scheduling administration operational support or coordination addition you will possess:

• Strong organisational and planning skills with the ability to manage multiple priorities and competing deadlines
• Excellent attention to detail and a commitment to maintaining accurate records and documentation
• Experience using CRM systems workflow tools or case management systems would be advantageous
• Proficiency in Microsoft Office applications particularly Excel Outlook and Teams
• Strong communication and stakeholder management skills with the ability to build effective working relationships
• Confidence working with data identifying trends and recognising potential issues or risks
• A proactive and solution-focused approach to problem solving
• The ability to work collaboratively with colleagues field teams and wider business stakeholders to achieve business objectives
• Resilience and flexibility when responding to changing business priorities
• Proven experience following established processes and delivering high-quality outcomes in a fast-paced environment

About us

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit

Application Guidance

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.

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