Senior Director, Services Consulting EMEA

Were looking for a Senior Director to lead Professional Services across EMEA. You will own the regional services business and guide a team responsible for shaping selling and delivering high-value customer engagements.

You will evolve our services model toward AI-enabled outcome-driven engagements. That means starting with the customers business goals defining measurable outcomes and selecting the right combination of expert consulting repeatable methods automation and AI. You will help customers realize value faster while building a scalable high-quality and financially healthy services organization.

You will partner closely with Sales Product Management Engineering Finance Customer Success and global Professional Services leaders. Youll bring customer needs into the company help shape the solutions we take to market and ensure our teams can deliver what we promise.

• Own the strategy performance and growth of the EMEA Professional Services organization.
• Lead Engagement Managers consultants and their managers; set clear expectations for customer outcomes delivery quality and business performance.
• Build a strong leadership culture through coaching mentoring and developing managers and senior individual contributors.
• Plan for organizational growth including hiring skills development succession and capacity.
• Serve as an executive sponsor for strategic and complex customer implementations building trusted relationships with customer executives and delivery teams.

• Establish an engagement approach that begins with customer goals and measurable business outcomes rather than focusing solely on activities hours or implementation milestones.
• Work with customers and internal teams to define success measures value milestones and a practical path from deployment to realized value.
• Apply AI and automation thoughtfully across scoping delivery knowledge management quality assurance and reporting to improve speed consistency and insight.
• Guide teams in identifying where AI can augment expert work improve customer experiences and reduce repetitive effort while maintaining appropriate human judgment and delivery quality.
• Develop repeatable service offers and delivery patterns that combine advisory expertise implementation optimization and ongoing value realization.
• Use engagement data and customer feedback to assess outcomes identify delivery risks and continuously improve the services portfolio.

• Work proactively with Sales to qualify opportunities shape solutions scope services support proposals and align commitments with delivery capacity and customer outcomes.
• Collaborate with Product Management and Engineering to bring customer needs implementation insights and recurring friction points into product planning and solution design.
• Partner with Customer Success to create continuity from implementation through adoption optimization and value realization.
• Work with Finance on forecasting margin management planning and business reviews.
• Coordinate closely with Professional Services leaders in other regions to align methods standards and global customer delivery.
• Represent Professional Services in executive and cross-functional planning helping the company make informed decisions about customer commitments and investment priorities.
• Collaborate with Partner eco system to maintain a healthy Partner portfolio

• Establish clear methods for discovery solution design scoping staffing governance risk management delivery and closeout.
• Ensure projects are appropriately staffed actively managed and delivered on time and within budget with quality and customer expectations maintained.
• Build frameworks for portfolio forecasting resource allocation utilization and capacity planning as the business scales.
• Maintain a quality assurance model that supports consistent delivery across teams countries partners and engagement types.
• Identify delivery risks early align stakeholders on mitigation and resolve escalations with sound judgment.
• Use operational and customer data to improve predictability delivery effectiveness and customer satisfaction.

• Own the regional Professional Services P&L including revenue margin pipeline forecasting and annual and quarterly targets.
• Monitor the financial and operational indicators of a services business using them to guide investment prioritization and corrective action.
• Balance growth delivery quality customer outcomes and commercial discipline.
• Ensure services are scoped and priced appropriately with delivery plans that support both customer value and sustainable margins.

• 15 years of experience in SaaS or technology including 10 years hiring leading and mentoring teams; enterprise SaaS experience is preferred.
• Significant leadership experience running a Professional Services consulting implementation or technology delivery organization.
• A record of selling and delivering large complex enterprise-grade consulting engagements and solutions.
• Experience owning a services P&L and managing revenue targets margins forecasting pipeline and business performance.
• Strong knowledge of services portfolio management resource allocation capacity planning and delivery economics.
• Experience building repeatable engagement and delivery models that can scale across a growing customer base.
• Experience applying AI and automation to services delivery customer reporting or operating processes with a practical focus on measurable value.
• The ability to manage complex multi-stakeholder enterprise relationships and communicate confidently with both customer executives and solution architects.
• Strong judgment and influence across organizational levels and functions including Sales Finance Product and Engineering.
• The ability to connect detailed operational issues to broader business priorities and act with initiative in changing conditions.
• A collaborative leadership style with a track record of building accountable teams and developing strong managers.
• Willingness to travel approximately 2025% nationally and internationally.
  

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