Senior Agent Product Manager

At Gradient Labs were building the AI customer operations platform for financial services.

Founded in 2023 we now work with some of the biggest names in banking and fintech. Our platform runs specialist agents purpose-built for financial services to eliminate manual work across customer support and back-office operations. Together they give product and operations teams the visibility and control to trust every outcome.

Were a team of builders from companies like Monzo Wise Mastercard Revolut and Google. If youre excited to tackle some of the hardest problems in AI and help shape the future of customer operations wed love to hear from you.

How youll make an impact

As an Agent Product Manager youll be responsible for helping enterprise customers achieve real measurable results through automation. Youll scope and lead end-to-end projects that embed our platform deeply into their operations and drive strategic outcomes that matter.

• Own the end-to-end delivery and integration of our AI platform into customer environments setting the project plan and ensuring a high-quality outcome.

• Conduct deep-dive discovery to define customer objectives requirements and the operational landscape needed to successfully deploy the solution.

• Guide customers in tailoring and optimising our AI agent capabilities to solve unique operational challenges and maximise end-user resolution rates.

• Proactively analyse performance data to track AI effectiveness drive continuous improvement and ensure customers realise measurable value (e.g. deflection quality CSAT).

• Serve as the primary technical interface for customers during pre-sales assisting with POCs legal/security due diligence and managing the seamless transition from trial to implementation.

• Collaborate closely with internal AI Engineering and Sales teams acting as the voice of the customer to provide strategic feedback that shapes the product roadmap.

• Establish scalable high-quality onboarding and implementation processes that set all customers up for long-term success.

• Manage project risks and governance related to AI deployment ensuring all solutions meet compliance security and responsible AI standards.

What youll bring

• Proven Tech Delivery: Experience in forward-deployed customer-facing roles at high-growth tech companies.

• Results-Driven Ownership: Proven ability to own and deliver complex multi-stakeholder projects end-to-end.

• Structured Adaptability: Thrives in ambiguity proactively creating structure and driving clarity where none exists.

• Technical Acumen: Strong grasp of technical fundamentals (APIs integrations) and the ability to collaborate effectively with engineering teams.

• Data Analysis: Comfortable using analytical tools (e.g. Omni BigQuery) to surface insights and guide decisions.

• Clear Communication: Communicates clearly and confidently across all audiencesinternal and external including technical teams and senior leadership.

• Customer-Centric: Deeply customer-obsessed driven by delivering real measurable business outcomes and value.

• Pragmatic Problem Solver: Entrepreneurial mindset used to find creative pragmatic solutions balancing goals with feasibility.

Why join Gradient Labs

This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years every company will need to embrace AI-powered operations to stay competitive and this role puts you right in the middle of that transformation.

Youll tackle challenging and new problems work with some of the most exciting brands across different industries and be surrounded by a passionate smart team thats driven to build something groundbreaking.

Required Experience:

Senior IC