Senior Account Risk Manager

We are looking for a hungry focused and resilient Senior Account Risk Manager with great collaboration and organisational skills.  

The Senior Account Risk Manager is responsible for driving the resolution of strategic at-risk customer accounts across the global portfolio ensuring risks are proactively managed and resolved against committed timelines. Acting as a global orchestrator and accountability driver this role leads cross-functional engagement to protect revenue cash flow customer retention and profitability while delivering executive-level visibility and governance.

Responsibilities:

• Own and drive resolution of high-risk customer accounts ensuring agreed actions are executed and target dates are achieved.
• Facilitate a regular global risk review cadence across all regions and business divisions.
• Serve as the central point of coordination and escalation for accounts with significant financial commercial delivery or customer-retention risks.
• Maintain accurate risk account records including exposure root causes mitigation plans owners and next steps.
• Monitor and report on risks impacting ARR renewals collections churn revenue realisation and bad debt exposure.
• Develop executive dashboards and management reporting providing visibility into risk trends exposure accountability and resolution progress.
• Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
• Partner with Sales Customer Success Finance Legal Delivery Product and Leadership teams to accelerate resolutions.
• Lead automation initiatives to streamline data collection reporting workflow management and risk tracking processes.

Qualifications :

You will demonstrate:

• Significant experience in software industry; in areas such as finance risk management collections customer success operations or strategic account governance.
• Strong understanding of software business models including ARR renewals retention implementation risks and revenue realisation.
• Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
• Excellent executive communication presentation and stakeholder management skills.
• Strong analytical capabilities with the ability to assess financial operational and commercial risks.
• Highly tech-savvy with experience in process automation workflow optimisation and systems integration.
• Strong project management organisation and follow-through skills.
• Persistent resilient results-driven mindset with the ability to act as the organisations bulldog in driving accountability and closure.
• Experience operating in a global matrix environment across multiple business units.

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time