Security Officer

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern 12:00-00:00 - average 42 hours per week

Pay: 13.65 per hour

Location: Quayside Shopping Centre Salford Quays Manchester M50 3AH

Reporting to: Contract Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Security Officer to join our established security team based at Quayside Shopping Centre.

As a Security Officer you will be responsible for conducting regular patrols throughout the shopping centre monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents liaise professionally with members of the public and site management and maintain accurate records in line with operational procedures. A strong presence attention to detail and commitment to upholding site security standards are essential.

The successful candidate must hold a valid SIA Licence as a minimum. Previous CCTV experience and/or a valid CCTV (Public Space Surveillance) Licence would be desirable.

Duties include:

• Protecting the clients property people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AIs) and site-specific procedures
  
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
  
• Preventing and escalating incidents in a timely accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
  
• Operating and monitoring site CCTV equipment
  
• Completing reports by recording observations information occurrences and surveillance activities
  
• Maintaining organisations stability and reputation by complying with legal requirements
  
• Contributing to team effort by accomplishing related results as needed
  
• Acting as a first line support to customers and visitors on site providing a professional and friendly service
  
• Understanding the needs of our customer respond accordingly to customer queries and requests and take appropriate action
  
• Maintaining professional conduct at all times
  

• Full 5-year employment checkable history - ESSENTIAL
  
• Valid frontline SIA licence DS or SG - ESSENTIAL
  
• Valid CCTV (Public Space Surveillance) Licence - DESIRABLE
  
• Customer Service experience and confidence to handle conflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards