Security Control Room Operative

Location: York
Pay: 19.91 per hour
Hours: Average 33.6 hours per week regular overtime opportunities

Why this role stands out

This is a highly paid high-responsibility control room role at the centre of Britsafes operations.

You wont just be watching screens youll be:

• Coordinating staff across multiple sites

• Managing live operational issues in real time

• Acting as a first response point during incidents and emergencies

With an exceptional hourly rate of 19.91 and frequent opportunities to increase your earnings through additional shifts this role is ideal for someone who wants both responsibility and reward.

The Role

Working in a busy fast-paced control room you will play a critical part in ensuring the smooth running of operations across multiple client sites.

This is a highly technical position requiring confidence with a variety of IT systems and the ability to manage large amounts of information accurately and efficiently.

Key responsibilities include:

• Monitoring staff attendance rostering and deployment across sites

• Using multiple systems to check pay billing accuracy and shift allocation

• Managing patrol monitoring systems and site activity logs

• Acting as the primary escalation point for operational issues and emergencies

• Responding to alarms and coordinating rapid responses

• Arranging cover for absences and resolving staffing gaps in real time

• Escalating performance or welfare concerns appropriately

• Maintaining clear accurate records of all incidents and actions

• Handling a high volume of incoming calls and communicating confidently with staff clients and emergency services

Shift Pattern

• Rotating days mids and nights

• Average 33.6 hours per week

• Includes two out of every five weekends

Shift times:

• Day: 08:00 16:00

• Mid: 16:00 00:00

• Night: 00:00 08:00

• Weekends: 08:0020:00 or 20:0008:00

About You

This is not an entry-level role we are looking for someone who is:

• Highly IT literate and comfortable using multiple systems simultaneously

• Able to work in a fast-paced high-pressure environment

• Proactive alert and quick-thinking

• A strong communicator who can confidently manage a high volume of calls

• Organised and detail-focused with excellent record-keeping skills

• Committed reliable and able to work days nights and weekends

A full SIA License is essential - no applicants will be considered without this.