Sales & Retention Advisor

Sales & Retentions Advisor - Green Flag Rescue

Salary: 28600 - 31767

This is a great job for someone who thrives in a fast-paced environment combining a sharp focus on sales and retentions with outstanding customer service. Whether you have previous contact centre experience or a strong background in sales and customer engagement this role could be a great fit. Were looking for persuasive communicators who excel at identifying sales opportunities saving expiring policies through tailored retention conversations and delivering a brilliant service experience that keeps our customers protected and satisfied.

A bit about the job:

• Be the main point of contact for new and existing customers calling to buy new breakdown cover discuss renewals request policy changes or discuss leaving us.

• Drive sales and retain customers by exploring their needs handling objections confidently highlighting the value of Green Flag and matching them with the right level of cover.

• Deliver exceptional service providing clear guidance and reassurance during routine customer enquiries while maintaining a commercially focused mindset.

• Accurately capture customer details process new sales apply policy upgrades and manage retentions and cancellations across multiple systems compliant with industry standards.

• Work collaboratively within a growing high-performing Green Flag Rescue team to consistently meet and exceed sales retention and quality performance targets.

Working Hours:

This is a permanent role working 37.5 hours per week on a rotational shift basis covering the following hours:

• Monday to Friday: 8:00am - 9:00pm

• Saturday: 9:00am - 6:00pm

• Sunday: 9:00am - 5:00pm

Skills and experience were looking for:

• Demonstrable sales experience (preferred) with a confident persuasive and professional telephone manner.

• Strong objection-handling and retention skills with the ability to turn challenging conversations into positive customer outcomes.

• Excellent active listening and questioning techniques to identify underlying needs uncover cross-sell opportunities and recommend tailored cover solutions.

• Ability to thrive in a fast-paced target-driven environment while maintaining close attention to detail and high service standards.

• Good IT skills with confidence using multiple systems and applications simultaneously to handle calls and log policy changes efficiently.

What youll get for this role:

Our purpose - with you today for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between 28600 and 31767 (depending on skills experience and qualifications)

• Bonus opportunity of 6% of annual salary (actual amount depends on your performance and Avivas)

• Generous pension scheme for example if you put in 8% Aviva adds 14%

• 25 days holiday plus bank holidays with the option to buy or sell up to 5 additional days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Up to 40% discount on Aviva products plus access to retailer discounts

• Up to 1200 of free Aviva shares per year through our Matching Share Plan and the opportunity to participate in our Save As You Earn scheme

• Brilliantly supportive policies including parental and carers leave

• Flexible benefits to suit you including sustainability options such as cycle to work

• Be part of our Aviva Communities and use your 3 paid volunteering days to help others

• A wide range of wellbeing support tools and resources

Aviva is for everyone:

Were inclusive and welcome everyone. We want applications from people with diverse backgrounds experiences and perspectives. Excited but not sure you tick every box Wed still encourage you to apply.

We also consider all forms of flexible working including part-time and job share arrangements.

We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending at least 50% of their time in our offices every week combining the benefits of flexibility with time spent together with colleagues.

Wed love it if you could submit your application online. If you require an alternative method of applying or have any queries regarding the vacancy please contact and