Revs and Bens Assessment Officer

Salary:31537 - 33699 per annum

Hours per week:37hours

Interview date:Week Commencing Monday 17August 2026

We have a fantastic opportunity for a Revenues and Benefits Assessment Officer to join our service and supportthe delivery ofseveralstatutory and discretionary functions.

The Revenues and Benefits Service sits at the heart of our local authority.The team calculates and collects income by way of local taxes council tax and non-domestic rates and usesspecialist systems to administer and assess the claims for housing benefit council taxreductionand other welfare benefits.

As the Assessment Officer you willbe responsible forassessing and reviewing customers personal and financial circumstances to assess entitlement to housing council tax and other welfare benefits to support the most vulnerable with their housing costs and tomaximisetheir income by selecting and awardingappropriate benefits exemptionsreliefor discounts.

You will be the first point of contact to customersto provideadviceyou will manage a dedicated caseload and as part of yourrole you will also administer and bill for council tax and sundry debts including overpaid housing benefit.

We are looking for an empathetic and assertivecandidatewith detailed knowledge of legislation in respect of council tax administration housingbenefitsand national welfare IT skills communicationskillsand being emotionally resilientisessential in this role.

Why us

Wiltshire Council is a friendly welcoming place to work with a One Council ethos. Find out more about Our Identity staff networks and employee benefitshere.

Our hybrid working model means office staff are on site for at least half their hours community-based staff carry out at least half their admin time in a workplace and customerfacing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged supported and able to do their best. We do not tolerate discrimination bullying or harassment. Everyone is expected to promote a culture of inclusion dignity trust and respect guided by our vision and Our Identity.

Contact details

Louise Streater Revenues and Benefits Corporate Welfare Benefits Manager at

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read therole description and person specificationcarefully before you apply.

We understand that AI tools can support you in preparing job applications. However we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences skills and motivations.

We are firmly committed to safeguarding and promoting the welfare of children young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current valid contract or approved supplier arrangement (including through our neutral vendor Comensura).

Submission of unsolicited CVs or candidate details to the Council whether directly or to individual employees will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.