Registered Manager (shared registration considered)

Could you be our Registered Manager and lead our amazing team of Care Professionals

The Registered Manager will be accountable for the management of the day to day running of our Home Instead Ivybridge operation ensuring compliance with all governing body requirements and legislation relevant to the service.

The Role:
Work closely with the Operations Manager to coordinate the development of a high quality private domiciliary care service for people in the local area
Act as the Registered Manager managing the regulated activity for our Ivybridge office
Oversee compliance with regulators legislation and Home Insteads Franchise Standards
Promote the highest standards of care and service with a focus on person centred care
Manage the process of client acquisition form initial contact to conversion adhering to company policy
Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements
Ensure successful operation of quality control systems and performing quality assurance visits for clients
Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered
Effectively managing complaints and incidents carrying out investigations relating to the quality of the service and using those findings to initiate improvements
Ensure relevant reports are forwarded to relevant bodies e.g. CQC Care Inspectorate Care Inspectorate Wales The Regulation and Quality Improvement Authority and Safeguarding
Promote a positive culture in line with the Home Instead ethos and values
Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels
Support the recruitment and training of Care Professionals and the office team
Take part in disciplinary investigations interviews and meetings following the company policy and in conjunction with advice from the HR Provider
Ensure that policies and procedures are adhered to by all employees
Maintain the accuracy and integrity of data across all relevant platforms
Keep up to date with changes in legislation and regulations
Proactively identify own development areas in line with business objectives and the duties of your role taking action within a reasonable timeframes

 

Qualifications :

Essential criteria:
Extensive care experience with a proven track record in providing consistent excellent customer service
Proven experience in leading training and managing a team to provide high quality domiciliary care services
Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young Peoples Services or equivalent
Excellent knowledge and understanding of compliance and legislative requirements of the care regulations
Strong skills in conducting care assessment and care planning
Good understanding of systems and processes
Excellent interpersonal and communication skills
Ability to inspire others and build fantastic working relationships
Strong organisation and planning skills
Drive and motivation to take on a broad role and develop care services
Passionate about providing the highest quality of care
Ability to work well and accurately under pressure
Be responsive agile and remain calm whilst dealing with multiple priorities
Be flexible to meet demands of the business including participating in an on-call rota
Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate
Due to the need to support the On-Call function which may require the support of team members out in the field in emergency situations and the requirement to travel throughout the community to conduct new client assessments you should have a driving licence and access to a vehicle.

Additional Information :

Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process. Home Instead is committed to safeguarding and promoting the welfare of adults. This post is subject to satisfactory enhanced DBS and professional reference checks.

Click Im interested to apply or call to learn more.

Remote Work :

No

Employment Type :

Full-time