Product Owner Branch Hub

Salary: Competitive plus benefits
Grade: 3A
Reporting Line: Head of Service Platforms
Location: Wood Street
Closing Date: Tuesday 9th June

We are looking for a Product Owner to drive the development and delivery of the Branch Hub platform a critical ServiceNow CSM solution supporting branches and Postmasters through a single integrated digital experience. This role plays a key part in the Network Operating Model transformation helping to digitise and automate branch support improve user experience and enable scalable AI-enabled services. Working closely with Product Technology and business stakeholders you will translate product vision into actionable delivery ensuring Branch Hub continues to evolve as the primary digital entry point for branch interactions.

Now more than ever we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary we offer a comprehensive benefits package that includes:

27.5 days annual leave that increases with tenure

Up to 18% on target bonus opportunity

Car allowance

Generous pension contribution

Life assurance

Income protection after 12 months service

Full support from our employee assistance programme and access to our employee benefits platform

Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity Diversity and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach truly making Post Office Everybodys Business. As an equal opportunity employer we value and celebrate the differences among our people ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

• Experience in a Product Owner or similar role delivering digital service or platform solutions.
• Strong experience with ServiceNow CSM or similar workflow and case management platforms.
• Demonstrated experience working with frontline users and facilitating discovery workshops.
• Proven delivery within agile product teams in complex environments.
• Strong understanding of digital selfservice workflows knowledge management and service design.
• Ability to translate branch and business needs into clear product outcomes.
• Strong communication and stakeholdermanagement skills across all levels.
• Commercial awareness and benefitsfocused delivery approach.

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve.

If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hear from you. For more details visit

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.