PR & Communications Manager (16 month fixed term contract)

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

London 68000 - 80000 incentive rewards tied to your performance Benefits Hear from the team

About the role

Were looking for a brilliant PR and Communications Manager (16 month fixed term contract) who is passionate about their work and about what Monzo is doing.

Youll play a key role in a busy press and communications team and support in building on Monzos reputation as a trusted digital bank that is growing at pace on the back of a strategy that has its customers at the heart.

Reporting to a Senior PR and communications manager youll be supporting the execution of the trust strategy that brings together everything from launching the latest industry-first products to consumer campaigns around scams or raising awareness about how we protect our most vulnerable customers. Youll be an ambassador for communicating brilliantly and for obsessing about our customers and our mission. Youll be hands-on and part of a busy press office that manages a range of topics and issues. Youll be an excellent communicator who can thrive in a fast-paced environment and someone who has solid experience managing media.

Youll play a key role by

• Supporting delivery of the trust communications strategy managing both reactive and proactive media across areas like fraud financial crime security vulnerable customers payments and technology
• Working across both corporate and consumer communications promoting Monzos business priorities product launches milestone announcements and proactive consumer campaigns across key channels
• Working with the teams across the business and our agencies to prepare for events executive profiling and interviews
• Managing reactive press stories
• Monitoring tracking and proactively analysing Monzos presence in the media
• Mine stories from across the business that support our communications goals
• Being an excellent team player and problem solver within a busy press office
• Working cross-functionally with teams and stakeholders across the business to create compelling narratives and key messages across reactive and proactive projects
• Providing trusted advice to senior stakeholders on sensitive complex issues
• Pitching great stories to journalists
• Building and maintain great relationships across key media and the business spotting risks and opportunities that inform our agenda
• Staying on top of emerging sector themes trends and news

Wed love to hear from you if you are

• A communications professional who has experience working as part of a busy press office be that in-house or at an agency

• Excellent at media relations
• A hands-on team player who can flex across reactive and proactive work as well as both corporate and consumer
• Able to thrive in a fast-paced environment
• Excellent organisational skills with the ability to manage multiple projects simultaneously prioritise tasks and meet deadlines
• Excellent at communicating with the ability to manage senior stakeholders
• Passionate about Monzos mission and committed to delivering exceptional results
• A networker that can collaborate across different teams at every level and a keen interest to build your network outside of Monzo
• A great storyteller with exceptional writing skills
• Great at problem solving and issues management
• Obsessed with data - both in the mining of it for proactive work and the tracking of our KPIs
• A forward-thinker and a keen learner who is always on the lookout for trends themes and stories that advance Monzos mission

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

68000 - 80000 incentive rewards tied to your performance

This role is based in our London office with a hybrid working environment.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps:

• Recruiter Call (30mins)
• Initial video call with hiring manager (30 mins)
• Final interview via Google Meet (60 mins)

Our average process takes around 3-4 weeks but we will always work around your availability.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-NZ1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage