Performance & Transformation Support Administrator

The Performance & Transformation Specialist is a key supporting role within the Retail Continuous Improvement team responsible for coordinating activity tracking delivery facilitating effective governance and providing performance insight to support the operation of the Continuous Improvement function. Acting as a central point of coordination the role supports the Head of Continuous Improvement by ensuring improvement activity is planned tracked and governed effectively with clear visibility of priorities progress risks and dependencies. The role is also responsible for coordinating leadership and project meetings preparing agendas and materials capturing actions and decisions and ensuring timely follow-up to maintain momentum and accountability. The role operates as a business support function for Retail enabling pace discipline and transparency across improvement activity.

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

To be successful in this role you will require demonstrable experience in administration within continuous/process improvement or operational addition you will need:

• Experience coordinating meetings preparing agendas capturing actions and decisions and ensuring timely follow-up with stakeholders.
• Ability to monitor actions track progress maintain and manage momentum across multiple initiatives.
• Confidence engaging with stakeholders at all levels across different teams and functions.
• Strong analytical skills with experience using data to create impactful presentations and insights for Senior Leadership teams.
• High attention to detail supported by strong administrative discipline and governance practices.
• A track record of collaborating with colleagues and stakeholders to support the delivery of business objectives and functional strategies.
• Proficiency in relevant business tools systems and processes with a proactive approach to continuous improvement and operational excellence

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.

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