Performance & Transformation Support Administrator

Summary

What to expect

As a Performance & Transformation Specialist you will join us on our journey and undertake an influential role by supporting the Head of Continuous Improvement and the extended Retail leadership team in following best practice across Revenue and Retail.

The Performance & Transformation Specialist is a key supporting role within the Retail Continuous Improvement team responsible for coordinating activity tracking delivery and providing performance insight to support the effective operation of the Continuous Improvement function. Acting as a central point of coordination the role supports the Head of Continuous Improvement by ensuring improvement activity is planned tracked and governed effectively with clear visibility of priorities progress risks and role operates as a mini businesssupport role for the Retail function enabling pace discipline and transparency across Retail improvement activity. It does not own delivery or strategy but plays a critical role in enabling others to deliver effectively

How our people behave is as important to Post Office as what is delivered. The Performance & Transformation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed to help us achieve our ambitious goals. Beyond a competitive salary we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years) plus bank holidays
• Up to 10% on target bonus opportunity
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses mentoring apprenticeships and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What youll need to succeed

To be successful in this role you will require demonstrable experience in administration within continuous/process improvement operational performance or addition you will need:

• Strong organisational and planning skills with the ability to manage multiple activities simultaneously.
• Experience producing reports trackers or management information.
• Confidence working with stakeholders across different teams and functions.
• Experience using data to create and deliver presentations to Senior Leadership.
• High attention to detail with strong administrative discipline
• Proven experience collaborating with peers colleagues and stakeholders to contribute to the delivery of functional strategy to achieve business objectives.
• Applied expertise across relevant tools systems and procedures to achieve business results whilst demonstrating drive towards continuous improvement.

About us

At Post Office Ltd were proud to be at the heart of communities across the UK upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day from parcels and banking to identity and government services. While we continue to evolve with digital innovation our commitment to personal face-to-face service remains core to who we are.

Our journey is one of reflection growth and meaningful change. Were looking for people who think differently. Those with resilience purpose and a deep sense of responsibility to our postmasters partners and the communities they serve. If youre driven by the chance to make a real impact and help shape a future built on progress and integrity wed love to hearfrom you. For more details visit

Application Guidance

Our commitment to embracing diversity extends beyond just words. While weve outlined key skills above we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description please contact

Were thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately were unable to provide individual feedback on all submissions.