Partner Technology & Automation Lead

About the role

The Partner Technology & Automation Lead owns the technology and automation layer that powers IFS Partner Operations & Excellence globally. You will design build and deploy AI agents and automated workflows that eliminate manual overhead across the partner lifecycle and you will own the data infrastructure that gives commercial leadership real-time visibility without a human in the production chain.

You will manage a small operational team and own the full IFS partner technology stack: Partner Connect (Unifyr EU) HubSpot THOR OSCA and the Boomi integration layer.

If youre looking for a role where you document processes for others to automate this isnt it. If you build things ship them and then look for the next thing to eliminate read on.

What youll own

AI & Automation

• Design build and deploy AI agents and automated workflows across the partner lifecycle ticket triage dashboard refresh onboarding communications portal updates intake routing
• Own the automation backlog: prioritise build and ship
• Evaluate and deploy AI features within Partner Connect HubSpot and adjacent platforms

Data Infrastructure & Governance

• Own the partner data model across THOR HubSpot and Partner Connect
• Define field mapping standards data ownership rules and validation logic
• Govern data integrity across system integrations via Boomi flag and resolve sync failures before they surface in leadership reporting

Platform Ownership

• Own and optimise the full partner technology stack
• Assess and approve all system configuration changes; run impact assessments before any platform update goes live
• Represent Partner Operations in all cross-functional platform and data discussions with IT Product and external vendors

Team Leadership

• Day-to-day management of the TMO (Ticket Management Office) team
• Build and enforce a structured intake model with defined routes owners and SLAs
• Develop team capability in AI-assisted operations

Qualifications :

What were looking for

• Proven hands-on experience building and deploying AI agents or automated workflows in a partner operations sales operations or revenue operations environment
• Platform experience with HubSpot and at least one PRM platform
• Experience owning a data model or governance framework in a multi-system CRM/ERP environment
• Track record of reducing manual operational overhead through technology not headcount
• Experience managing a small operational team
• Enterprise software or SaaS background strongly preferred

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

Remote Work :

No

Employment Type :

Full-time