Operations Manager, Technology Partner Ecosystem (TPES)

8x8 connects our customers and teams globally empowering CX leaders with performance and insights to make smarter decisions delight customers and drive lasting business impact.

Operations Manager Technology Partner Ecosystem (TPES)

The Technology Partner Ecosystem (TPES) at 8x8 is a high-growth program that integrates best-in-class technology partners into 8x8s go-to-market motion. As the Operations Manager for TPES you will be the operational backbone of the team owning the programs processes and data that keep the ecosystem running cleanly and at pace. Youll also be the human bridge between the sales organization and the partner network making sure sellers can move fast when a partner connection could change the outcome of a deal. Youre the person who makes sure the right information exists in the right place partner launches happen without gaps and nothing falls through the cracks.

Key Responsibilities

Program Operations

• Own TPES partner onboarding end-to-end: logistics tracking internal readiness and enablement coordination with Revenue Academy.

• Drive TPES partner launch processes in collaboration with Product and Marketing from intake to go-live.

• Manage the full intake and evaluation workflow for prospective new partners.

• Support co-marketing initiatives: coordinate deliverables track plans and follow through on execution.

• Maintain the TPES calendar and ensure cross-functional alignment on key milestones.

Data Quality & Pipeline Hygiene

• Own the TPES partner registry statuses tiers and pipeline data and hold the team accountable to keeping it current and accurate.

• Conduct regular pipeline reviews with partners and internal stakeholders to ensure CRM data reflects reality.

• Maintain the Octavia TPES Bot data sources keeping partner and sales information accurate and up to date.

• Serve as the quality control layer between TPES and the systems it depends on flagging gaps correcting data and driving resolution.

• Partner with Sales and GTM ops teams to align on data standards and ensure TPES pipeline visibility is trustworthy.

Sales Support & Partner Facilitation

• Serve as the first point of contact for sellers seeking information context or connections related to TPES partners.

• Facilitate introductions between sales and the right partner contacts quickly and with enough context that the conversation starts warm.

• Maintain a working knowledge of each partners capabilities use cases and co-sell fit so inbound questions get a useful answer not a referral to a document.

• Build and maintain a lightweight resource layer (FAQs partner one-pagers contact directories) that reduces repeat inbound and empowers sellers to self-serve where possible.

• Flag recurring sales questions or gaps back to the TPES leadership team as signals for enablement or partner positioning work.

Events & Meeting Operations

• Coordinate TPES Days Leadership Days and partner events managing logistics schedules and follow-through across Campbell HQ London and other global sites.

• Prepare agendas pre-reads and follow-up actions for recurring TPES leadership meetings.

• Track action items from leadership and partner meetings; hold stakeholders accountable to deadlines.

Cross-Functional Coordination

• Serve as the operational link between TPES and GTM Sales Product and Channel teams.

• Support the extension of TPES to the channel partner network including Partner Advisory Board preparation.

• Coordinate across time zones (NA EMEA ANZ) to keep global workstreams moving.

Qualifications

Required

• 35 years of experience in business operations partnership operations program management or a similar execution-focused role.

• Highly organized with strong project management instincts; able to manage multiple workstreams and deadlines without dropping the ball.

• A natural owner of data quality you notice when somethings wrong and you fix it rather than working around it.

• Comfortable operating in a sales-adjacent environment you understand the urgency of a seller in a live deal and respond accordingly.

• Strong interpersonal skills; able to build trust quickly with both internal sellers and external partner contacts.

• Exceptional written communication you can turn a messy thread of inputs into a crisp agenda clean summary or tight follow-up.

• Proficiency with Google Workspace (Slides Docs Sheets) and CRM systems (Salesforce preferred).

• Comfortable running recurring pipeline review calls and holding stakeholders accountable to data hygiene standards.

Preferred

• Experience in B2B SaaS UCaaS/CCaaS or a technology partnership/business development environment.

• Familiarity with partner ecosystems co-sell motions or channel programs.

• Experience supporting a global team across multiple time zones (NA EMEA ANZ).

• Exposure to partner portals CRM ops or revenue operations functions.

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