Norwich Lab Manager

Job Summary:The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin ensuring high-quality service delivery and maintaining compliance with industry standards and regulations.

Key Responsibilities:

• Team Leadership:Supervise train and mentor a team of repair and calibration technicians fostering a collaborative and high-performance work environment.
• Service Management:Oversee the repair and calibration processes ensuring timely and accurate service delivery to meet customer expectations.
• Quality Control:Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
• Technical Support:Provide technical guidance and support to the team troubleshooting complex issues and ensuring effective problem resolution.
• Employee Engagement : Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs & recognize achievements
• Customer Relations:Build and maintain strong relationships with customers addressing their needs and ensuring satisfaction with services provided.
• Process Improvement:Identify and implement process improvements to enhance service efficiency accuracy and productivity.
• Compliance:Ensure all repair and calibration activities comply with relevant industry standards regulations and accreditation requirements (e.g. ISO17025).
• Inventory Management:Oversee the management of tools equipment and spare parts inventory to support repair and calibration activities.
• Documentation:Maintain accurate records of service activities equipment maintenance and quality control procedures.
• Safety:Promote and enforce a safe working environment adhering to all safety protocols and guidelines.

Qualifications and Experience:

• Bachelors degree in Electrical Engineering Electronics or a related field.
• Minimum of 5 years of experience in the repair and calibration of electrical equipment with at least 3 years in a managerial role.
• Strong knowledge of electrical equipment calibration standards and repair techniques.
• Excellent leadership communication and interpersonal skills.
• Detail-oriented with a strong commitment to quality and accuracy.
• Lead and facilitate Kaizen events and FBS tools application (5S VSM Standard Work Problem Solving)
• Drive waste reduction cycle time improvement and cost productivity initiatives using data-driven approaches
• Implement sustainable improvements through standardization and visual management

• Proficiency in using service management software and tools.