Mobile Responder

Civic Recruitment Limited

Job Location:

Cardiff - UK

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

3 Month Contract With A Local Authority

Job Purpose

To provide an efficient reliable and compassionate response service to users of Telecare attending emergency alarm calls and supporting vulnerable and elderly individuals in their homes. The role ensures customer safety wellbeing and reassurance through timely and effective intervention.

Key Responsibilities

Respond to emergency and priority alarm calls from vulnerable and elderly customers.
Attend customer properties to provide practical help care and support as required.
Liaise with the control centre next of kin care agencies and emergency services during incidents.
Maintain accurate clear and up-to-date records of visits and actions taken.
Carry out routine visits to sheltered housing schemes when required.
Install test and maintain telecare equipment including alarm units and pendants.
Use mobile devices tablets and communication systems to receive and manage calls.
Drive safely to attend callouts and maintain vehicle logs and equipment records.
Work collaboratively with colleagues to ensure high levels of customer satisfaction and service delivery.
Support continuous service improvement and assist in adopting new technologies.
Participate in training team meetings and provide support/mentoring to colleagues when required.

Requirements

GCSEs (or equivalent) including Maths and English (minimum Grade C / Level 4).
Strong communication skills with the ability to engage empathetically with vulnerable individuals.
Ability to remain calm and make decisions in emergency or high-pressure situations.
Competent in using IT systems mobile technology and communication devices.
Ability to work independently and as part of a team.
Customer-focused approach with a caring and supportive attitude.
Full UK driving licence.
Flexibility to work evenings weekends bank holidays and overtime where required.
Desirable: experience in customer-facing roles telecare or care-related services; ability to speak Welsh or other community languages.

Additional Information

Location: County Hall (base) with mobile/remote working across service areas
Hours: 37 hours per week
Role Type: Field-based with travel to customer homes
Payment Frequency: Bi-weekly

3 Month Contract With A Local AuthorityJob PurposeTo provide an efficient reliable and compassionate response service to users of Telecare attending emergency alarm calls and supporting vulnerable and elderly individuals in their homes. The role ensures customer safety wellbeing and reassurance thro...

3 Month Contract With A Local Authority

Job Purpose

Key Responsibilities

Respond to emergency and priority alarm calls from vulnerable and elderly customers.
Attend customer properties to provide practical help care and support as required.
Liaise with the control centre next of kin care agencies and emergency services during incidents.
Maintain accurate clear and up-to-date records of visits and actions taken.
Carry out routine visits to sheltered housing schemes when required.
Install test and maintain telecare equipment including alarm units and pendants.
Use mobile devices tablets and communication systems to receive and manage calls.
Drive safely to attend callouts and maintain vehicle logs and equipment records.
Work collaboratively with colleagues to ensure high levels of customer satisfaction and service delivery.
Support continuous service improvement and assist in adopting new technologies.
Participate in training team meetings and provide support/mentoring to colleagues when required.

Requirements

GCSEs (or equivalent) including Maths and English (minimum Grade C / Level 4).
Strong communication skills with the ability to engage empathetically with vulnerable individuals.
Ability to remain calm and make decisions in emergency or high-pressure situations.
Competent in using IT systems mobile technology and communication devices.
Ability to work independently and as part of a team.
Customer-focused approach with a caring and supportive attitude.
Full UK driving licence.
Flexibility to work evenings weekends bank holidays and overtime where required.
Desirable: experience in customer-facing roles telecare or care-related services; ability to speak Welsh or other community languages.

Additional Information

Location: County Hall (base) with mobile/remote working across service areas
Hours: 37 hours per week
Role Type: Field-based with travel to customer homes
Payment Frequency: Bi-weekly