Manager Teamlead Technical Support

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.
And as an employer At RELEX not only the optimization of trade is our top priority but also our employees. You benefit from a high degree of autonomy flat hierarchies diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals Then you could be the new Managerfor our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries.

Despite the geographical diversity of the team their shared goals and commitment are bringing them together. If you are ready to contribute your leadership skills to a collaborative environment we invite you to become a crucial part of our success story!

What you will be doing:

• Create an inspiring team environment with an open communication culture
• Oversee day-to-day operation
• Set clear team goals
• Prioritising tickets delegating tasks and setting deadlines
• Monitor team performance on hitting SLAs and report on metrics
• Motivate team members
• Discover training needs and provide planning
• Listen to team members feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team building activities
• Work through ticket reviews with team members
• Work with key stakeholders to deliver targets and goals
• Delivery projects for improvement as recognised within the wider Support structure

What you bring to the table:

• Proven work experience as a team lead or supervisor
• Empathy and a thirst for people management
• In-depth knowledge of performance metrics
• Good PC skills especially MS Excel
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills

Even when this role is mostly possible remote please note that you need to be located in the UK.

What we consider as an advantage:

• Working experience in Support or customer-facing role
• Experience in managing people remotely

What we offer you in return:

• At RELEX you have 25 days off per year plus 8 bank holidays. Inaddition to that youll get days off for different occasions (birth ofchild first day of school moving day etc.)
• RELEX offers a workplace pension scheme with an employercontribution of 6%.
• In addition to that RELEX offers an enhanced maternity / adoptionpackage of: 12 weeks at 100% pay 8 weeks at 80% pay andanother 8 weeks at 60% pay.
• At RELEX we offer a Employee Assistance Programme (EAP) with different services included
• Within our Healthcare support we have different services: Treatment with Comprehensive Cancer CoverFull Out-patientTherapiesMental HealthPrivate GPEmployee Assistance Programme PremierDentist and Optician Cashback Plus andHealth Assessment
• At RELEX you can expense up to 100 per year (50 in H1 and 50 inH2) to put towards organized physical sporting activities ( Tough Mudder Spartan Race Ironman Triathlon etc.) orthe purchase of personal sporting equipment/activities (e.g. runningshoes home weights Fitbit devices gym usage etc.)
• Discounted Gym Membership @ Fitness First
• Cycle to Work Scheme ()
• You can expense the cost of an annual eyetest
• At RELEX we take feedback and your personal development veryseriously. For this purpose we have our yearly developmentdiscussions where youll receive peer and management feedback andas well plan your future at RELEX together with your manager.
• Flexible & remote working:There are many benefits in working remotely at times as sometimesthe office is not the best place for certain tasks and working remotely
  instead of wasting time in commuter traffic can ease your mind andfree up time for your personal life.
• Work from abroad:At RELEX we recognizethat sometimes you just need a little flexibilityto juggle all your responsibilities so therefore we also offer flexibleworking practices to help out in this respect.
• Charity Days: To support different causes RELEX provides us with up to two daysoff to do charity work.
• Office Dogs: Your furry friend is always welcome in our London office

Interested Please apply with complete application documents in English salary requirements and earliest possible start date via the button below.

We value diversity and therefore welcome all applications regardless of gender nationality ethnic and social origin religion/belief disability age and sexual orientation and identity.Being part of RELEX means being heard feeling valued and knowing you can be yourself because you belong. We believe in actions not wordsregardingdiverse hiring and employment practices. We take DE&I seriously. We champion and benefit from global diversity.Werecreating and evolving our culture to welcome everyone and value every idea.Werealways ready to welcome newRELEXiansto our team. Your enthusiasm andexpertiseallow us to keep innovating and creating a future of planning for retail and consumer brands. Diversity helps us succeed sowerecommitted to creating an inclusive environment for everyone. Ifyoureready to be part of our growth apply now.

To learn more about RELEX check out you have questions about the application processwe can help you at.