Lobby Ambassador

Job Description

An exceptional opportunity presents itself for a Lobby Ambassador to join the Raffles London at the OWO.

You will play an important role in creating a warm and welcoming guest experience within the Grand Lobby. This role requires a confident courteous and warm manner towards building strong relationships with our guests while being predominantly based in our Grand Lobby. We are looking for an individual who thrives in a fast-paced ultra-luxury environment and is committed to delivering exceptional first impressions and service at all times. 

Specifically as the Lobby Ambassador:

• Building meaningful relationships with our guests while creating a sense of place in our Grand Lobby.
• Providing a professional courteous and engaging service to guests whilst maintaining LQA and Forbes standards at all times.
• Taking a proactive approach to assisting guests with enquiries and directing concerns to the appropriate department when required.
• Assisting guests with requests and ensuring a seamless and personalised experience throughout their time at the hotel.
• Maintaining excellent organisation and professionalism in all daily responsibilities.
• Performance of additional duties as required or assigned including working in different departments than usually assigned.

Qualifications :

Who are we looking for

A genuine and captivating personality with a true passion for guest service and creating memorable first impressions

• A confident approach to building new relationships with guests
• Exceptional communication and customer service skills
• A strong team player with a hands-on and proactive approach
• A willingness to learn about the hotel and its history and confidently share this knowledge with guests
• The ability to multitask whilst maintaining a polished and professional appearance in a fast-paced guest-facing environment
• An understanding of and willingness to contribute to a 24-hour operational schedule when required; however this role will not include night coverage as standard

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

Remote Work :

No

Employment Type :

Full-time