IT Support Technician

Job Description

IT Support Technician

Location: Northampton

Hours: Full-Time Permanent

Salary: 24000 per annum DOE

Start Your IT Career with Us

Are you passionate about technology and looking for the perfect opportunity to kick-start or develop your IT career

Were looking for a friendly enthusiastic and motivated IT Support Technician to join a growing team in Northampton. This is a fantastic opportunity for someone early in their IT journey who wants to gain hands-on experience learn from experienced colleagues and build a long-term career in technology.

Youll be the first point of contact for IT support across the Group helping colleagues solve technical issues setting up equipment and ensuring everyone has the tools they need to work effectively. No two days are the same and youll gain exposure to a wide range of technologies systems and projects.

What Youll Be Doing

• Providing first-line IT support to colleagues across the Group
• Troubleshooting hardware software and user issues
• Setting up and configuring laptops desktops mobile phones and tablets
• Installing and updating software and applications
• Creating and managing user accounts and permissions
• Monitoring and checking backup systems
• Supporting new starters with IT equipment and account setup
• Maintaining IT equipment records and documentation
• Escalating more complex issues where appropriate
• Delivering excellent customer service and technical support

What Were Looking For

You dont need years of experience - were more interested in your attitude enthusiasm and willingness to learn.

Youll be someone who:

-A genuine interest in IT and technology
-Enjoys helping people and solving problems
-Has strong communication and customer service skills
-Organised reliable and proactive
-Keen to learn new skills and develop professionally
-Can work independently and as part of a team
-Has a basic understanding of Windows PCs Microsoft Office and common IT hardware

Essential Requirements

• Full UK driving licence
• Access to your own vehicle
• Willingness to travel occasionally to other company locations including Retford
• Basic knowledge of computer systems and IT equipment

Desirable Skills & Experience

• Previous experience in an IT support helpdesk or customer-facing role
• Experience with Microsoft 365
• Experience setting up PCs laptops phones or tablets
• Relevant IT qualifications certifications or college courses

What Youll Get in Return

• Salary up to 28000 depending on experience
• A genuine opportunity to build a career in IT
• Ongoing training and professional development
• Exposure to a broad range of technologies and business systems
• Supportive and approachable team environment
• Company pension scheme
• 25 days holiday plus bank holidays
• Free on-site parking

Additional Information

This is a fully office-based role in Northampton Monday to Friday. Occasional travel to National and International office will be required occasionally.

Ready to take the next step in your IT career Apply today and become part of a team where youll learn grow and make a real impact from day one.